What are the responsibilities and job description for the Digital Experience Specialist position at Consolidated Supply Co.?
Digital Experience Specialist
Consolidated Supply Co. is seeking an experienced Digital Experience Specialist. This position is ideal for someone who is eager to tackle increasing digital engagement and training on our Digital Solutions. Consolidated Supply Co. is a Pacific Northwest quality plumbing, hydronic heating, and water works wholesale distributor since 1928. We have been rated one of The Oregonian’s Top Workplaces for four years. We are a customer service-oriented business that values serving both our internal and external customers.
Job Description:
The Digital Experience Specialist collaborates with the sales teams, regional managers, IT Team, and Corporate Trainer to create and implement a business strategy to optimize customer usage of the Company’s Digital Solutions and increase online sales. The Digital Experience Specialist ensures the delivery of a positive customer experience by introducing, activating, and training customers to increase utilization of the Company’s Digital Solutions.
This position will work through direct interaction with customers to enhance engagement with Digital Solutions. Training, answering customer questions, helping to teach tips and tricks is also an essential part of this role. The Digital Experience Specialist will conduct on-site customer trainings, sales ride-a longs, remote screen share sessions, emails and live chat sessions.
This position is ideal for someone who enjoys variation in their work and being able to participate in various roles such as providing extraordinary customer service, training the Company’s sales representatives and customers, direct participation in campaigns that relate to Digital Solutions. The role requires use of web apps, SaaS subscriptions, mobile apps, CRM software, Microsoft Office Suite, and other technology solutions.
Your impact will include:
- Inspiring customers to begin digital explorations with us
- Activation of new users with one-on-one guidance and coaching
- Training established users on tips & tricks as they grow into super-users
- Increasing utilization & satisfaction of Digital Solutions across customer groups
- Transforming Consolidated Supply into a leader for Digital Engagement in the B2B market
- Discovering and Documenting the best methods for increasing digital engagement
Qualifications:
- Bachelor’s degree or equivalent in marketing or business preferred, or related field.
- 2 years of work experience in training, sales, marketing, customer service or other relevant technical role.
- Advanced computer proficiency.
- Ability to prioritize and execute multiple responsibilities by set deadlines in a fast-paced environment.
- Effective verbal and written communication.
- Must be willing to embrace the Company’s vision and customer service-oriented philosophy.
- Experience with the following: Windows, Microsoft Office, web applications, SaaS subscription services, eCommerce websites, CRM software, and mobile apps.
Consolidated Supply Co. offers:
- Competitive Pay
- Retirement Plan- 401(k) Salary Deferral Program w/ Company Match & Profit Share
- Medical, Dental, Vision, and Life Insurance
- Voluntary Long-Term Disability, Critical Illness, and Accident Insurance
- Paid Vacation, Sick, and Holidays
- Career Advancement Opportunities
- Employee Recognition Programs
Equal Employment Opportunity/M/F/disability/protected veteran status
