What are the responsibilities and job description for the Field Service Tech (Bottle-Free Cooler) position at Consolidated Water Group?
The bottle-free cooler service technician provides repairs, upgrades, maintenance, and installations for Culligan equipment and products in the field. The technician's goal is to provide high-level service to clients to exceed customer expectations.
To be a successful service tech, you should be dependable, organized, and have strong interpersonal and communication skills.
Culligan offers competitive wages plus a commission plan and a generous benefits package. Mechanical service experience is helpful, but we will train the right person.
Specific Job Function:
• Perform all diagnostics and analysis to trouble-shoot and repair equipment in a timely and efficient manner.
• Install, upgrade, remove, and maintain equipment.
• Complete scheduled service orders daily.
• Complete paperwork related to tasks, including collecting payment, accurately and timely.
• Assist other employees with delivery and installation of products/equipment.
• Maintain company vehicles, tools, and equipment.
• Communicate positively with customers and maintain positive public relations for the company.
• Safe operation of a Company vehicle in compliance with all state and federal DOT laws.
• Identify additional services that may be required and present all options to the consumer.
• Install pipe assemblies, fittings, and valves for water treatment equipment using hand or power tools.
• Follow all rules and regulations pertaining to safety and Culligan policies.
• Complete general warehouse/facility duties and other responsibilities as assigned.
Job Requirements:
• High school diploma or GED
• Minimum two years of related technical experience. TCEQ certification, or plumbing experience a plus.
• Experience with installation, maintenance, and repair of a residential product, for example, cable/internet,
HVAC, plumbing, flooring, windows/doors
• Must wear safety equipment as required, most tasks require some physical exertion.
• Ability to lift/move equipment from 50-80 lbs.
• Kneel/bend for extended periods of time.
• Knowledge of basic vehicle maintenance.
• Maintain a valid driver’s license and ability to drive for extended periods (2-3 hours).
• Navigate throughout local area.
• Ability to perform basic shop repairs (installation, start-up, troubleshooting) and water testing.
• Excellent communication skills, both written and verbal.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position.
Resourcefulness Customer Focus Team Player
Excellence Integrity
Communication Accountability
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