Job Description
Job Description
We are seeking an Agency Manager in a non-medical home care agency to oversee daily operations, ensure compliance with regulations, and manage staff to provide quality care. This role requires experience in hiring, compliance, scheduling, audits, and staff training , along with a strong understanding of home care services and financial management.
Key Responsibilities :
Hiring & Staffing :
- Recruit, train, and manage caregivers and office staff.
- Ensure employees meet state and agency requirements.
- Maintain an adequate workforce to meet client needs.
Compliance & Quality Assurance :
Ensure all staff follow state regulations and agency policies.Conduct audits and maintain records for licensing and inspections.Oversee billing processes, including Medicaid waiver programs and private pay compliance.Scheduling & Client Coordination :
Oversee caregiver schedules to ensure reliable client care.Address scheduling conflicts and ensure proper coverage.Conduct regular assessments to align services with client needs.Training & Orientation :
Provide orientation for new hires, educating them on company policies and client care expectations.Offer ongoing training in client care, safety, and compliance.Promote a culture of professionalism, reliability, and empathy.Client Relations & Community Engagement :
Serve as the primary point of contact for clients and their families, addressing concerns and ensuring satisfaction.Build and maintain relationships with community partners, healthcare providers, and referral sources.Represent the agency at community events and professional organizations to enhance visibility.Financial Management & Operations :
Develop and manage the agency's budget, ensuring financial sustainability.Ensure proper documentation for billing and reimbursements.Utilize home care management software and other relevant technology to streamline operations.Required Experience & Knowledge :
Three (3) years of experience running daily operations in a senior home care agency.One (1) year of experience supervising staff providing support to individuals with intellectual disabilities, behavioral, or mental health needs.Knowledgeable in :AFL (Adult Family Living)
ABI (Acquired Brain Injury) programsCommunity First Choice (CFC)PCA (Personal Care Assistance) WaiversExperience working with Access Agencies to coordinate services and resources.Bachelor’s degree in a related field is preferred.Strong leadership, organizational, and communication skills.Company Description
Constant Homemakers and Companions Inc. is a registered, family-owned non-medical homemaker and companion agency based in East Hartford, Connecticut, dedicated to providing compassionate, client-centered services that uphold clients' independence and dignity.
Company Description
Constant Homemakers and Companions Inc. is a registered, family-owned non-medical homemaker and companion agency based in East Hartford, Connecticut, dedicated to providing compassionate, client-centered services that uphold clients' independence and dignity.
