What are the responsibilities and job description for the Business Partner Analyst position at Constant Contact?
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started!
Do you thrive in a fast-paced, analytical environment where innovation, excellence and creating actionable insight are not just catch-phrases but steeped in the company's culture? We seek an analyst with a strong intellect, even stronger curiosity, and an experienced problem solver who can drive business value by proactively recognizing needs, connecting the dots, and turning it into actionable insights and recommendations. Working across nearly all parts of Constant Contact, the Analytics team is on a journey to develop a deep understanding of our customers across all aspects of their lifecycle leveraging internal and 3rd party data. The group also focuses on internal performance optimization.
We seek an Analyst with strong analytical and problem solving skills that has business curiosity. Serving an array of business stakeholders across the organization, the Analyst will conduct and analyze data on customer behavior, profiles, and product engagement. As a part of cross-functional teams (e.g Product Owners, Marketers, Finance) you will be responsible for innovating the customer experience throughout the customer lifecycle and conduct analyses to uncover customer insights.
What you'll do:
- Collaborate with Customer Success, Customer Support, Finance, and other internal stakeholders to identify opportunities for analysis and optimization of product experience and acquire and retain valuable customers.
- Provide insights into customer behavior and engagement to the rest of the business.
- Partner closely with the data warehouse team to understand data availability and the flow of data through various systems.
- Conduct analysis of customers to inform company strategies and retention engagement efforts.
- Develop data inquiries, and conduct data exploration and data mining to determine program effectiveness and predict future performance.
- Partner closely with business stakeholders to ensure insights are leading to action and measuring the business impact.
Who you are:
- Bachelor's degree (preferably in a quantitative field such as business, math, statistics or computer science).
- 3 to 5 years of experience conducting analytical analyses in a business setting and telling stories with data.
- Must be results driven, and take appropriate steps to achieve goals while taking ownership of situations as needed.
- Must have excellent organizational skills, strong attention to detail and ability to effectively manage projects supporting multiple business partners.
- Resourceful and a motivated problem solver. You enjoy and have demonstrated ability tackling complex problems, drawing inferences from data, and using your analysis skills and business acumen to identify solutions.
- Strong experience with SQL and Excel.
- Strong communication skills. An ability to talk both to the technical teams responsible for the data and comfortable explaining data and conclusions to non-technical teams.
- Ability to be in-office 2 days a week at our Waltham, MA location
Why You'll Love Us:
- We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Salary : $60,400 - $75,500
