What are the responsibilities and job description for the Sales Engineer position at Constant Contact?
Constant Contact is seeking an energetic and skilled Sales Engineer to be part of our dynamic Sales team. This person will bridge the gap between technical product knowledge and customer needs and play a key role in driving sales and ensuring customer satisfaction. You will act as a liaison between the sales team and the product development team, ensuring that technical solutions align with customer expectations and drive sales success.
What you’ll do:
- Provide pre-sales technical support to the sales team, which includes executing product demonstrations and technical presentations and acting as the software integration expert during the sales process.
- Work with customers to understand their requirements and design solutions that meet their needs.
- Collaborate with the product development team to ensure that customer feedback is integrated into product improvements.
- Prepare technical documentation, proposals, and sales materials to support the sales process.
- Build and maintain strong relationships with customers, acting as a trusted technical advisor throughout the sales cycle.
- Serve as the liaison between sales teams and all supporting teams including engineering, sales operations, CRM, web services, security, and API support
- Own all RFP and vendor assessment requests by either responding to questions directly or collaborating with the teams as needed.
- Responsible for product roadmap by identifying short-term and long-term issues that need to be addressed, recommending courses of action, and setting a priority order.
- Participate in sales calls as needed to demonstrate functionality and/or answer questions.
- Partner with other core lines of business such as Customer Onboarding, Professional Services and Partner Success in support of fulfilling the customer journey.
Who you are:
- Bachelor's Degree, preferably in Computer Science or Engineering
- 5-7 years in a technical pre-sales environment, preferably with a SaaS vendor
- Has a sales mindset
- Previous experience in B2B sales, in a SAAS environment, preferred
- Strong knowledge of web development platforms, databases, and infrastructure
- Proven experience with APIs and API protocols
- Ability to collaborate and build relationships with peers, supporting teams, and senior leadership
- Experience with Salesforce
