What are the responsibilities and job description for the Channel Manager position at Constellation Energy?
WHO WE ARE
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
TOTAL REWARDS
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.
Expected salary range of $95,400 to $106,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
PRIMARY PURPOSE OF POSITION
The Channel Manager will report to the Manager. They will be responsible for the development and execution of sales campaigns, resource planning, and partner relationships that optimize sales effectiveness and profitability for the sales channel. The individual will cultivate strategic partnerships with our sales vendors and agents to develop a best-in-class sales experience for customers while maximizing product relationships and achieving our acquisition and renewal sales goals. In addition to managing the day-to-day sales activity with our vendor partners, the Channel Manager will also be responsible for coordinating cross functional support internally with operations, marketing, pricing, legal, regulatory, etc. They will leverage campaign metrics, reporting, as well as feedback from partners, agents, and customers to gain insights and enable data-driven decisions for continuous improvement and innovation related to product positioning, product development, marketing activity, etc.
PRIMARY DUTIES AND ACCOUNTABILITIES
- Call monitoring and sales script preparation as well as coaching of sales vendors and agents
- Develop, implement and refine sales playbook that provides clear direction on product positioning and value proposition for optimizing sales conversion rates and maximizing product relationships with our customers through upsell and cross sell efforts
- Deliver high quality enrollments and best in class customer experience. Develop, track and evaluate quality and compliance measures implementing and improving upon best practices to ensure vendor partners align with our values, ethics and compliance culture
- Manage and prepare all relevant channel analytics including but not limited to, CTA, cost per kWh, variable and fixed expense related to the channel
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Provide general support to the Channel Managers for both Residential and Commercial Telesales including but not limited to:
- Coordinate customer issue resolution with the customer care, the customer directly and any other functional group
- Trouble shooting and reporting system issues
- Investigate Negative Margin deals for Commercial
- Facilitate Transfer Requests
- Attend Partner Office Hours
- Review Partner Status report and escalate as necessary
- Provide tactical sales support relative to lead lists, price matrices, price plans and sales scripts
MINIMUM QUALIFICATIONS
- Bachelor's Degree or higher degree.
- At least 5 years experience in energy (electricity and/or natural gas) markets with emphasis in sales or sales support. In lieu of a degree, minimum of 9 years of experience needed.
- Self starter with a sense of urgency & proactive attitude
- Ability to formulate and execute sales strategies
- Excellent organizational and project management skills. Ability to prioritize and manage multiple initiatives at once
- Outstanding communication skills and adept at speaking to customers and channel partners
- The position requires a self-motivated individual willing to take on a broad range of responsibilities and make decisions in a manner consistent with Constellation Energy values
- Proficient in Microsoft suite of products (word, outlook, excel, power point) with an emphasis on Excel
- All candidates must have the ability to speak, read and write English
PREFERRED QUALIFICATIONS
- Experience with both electricity and natural gas
- Experience with SalesForce, Genesis, REPs, QuoteWizard
Salary : $95,400 - $106,000
