What are the responsibilities and job description for the HVAC Training Expert position at Constellation Energy?
WHAT WE OFFER
At Constellation Energy, we offer a competitive compensation package, including a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays and sick days and much more.
ROLE OF THE TECHNICAL TRAINER
The Technical Trainer is responsible for developing and implementing training programs that equip field personnel with the skills and knowledge needed to excel in their roles. This includes creating and delivering training content, providing regular feedback to stakeholders, and maintaining knowledge of field operations and Company policies and procedures.
KEY RESPONSIBILITIES
- Develop and implement training programs that meet the needs of field personnel.
- Collaborate with cross-functional teams to develop and deliver training content.
- Provide regular feedback to stakeholders on the effectiveness of training programs.
- Maintain knowledge of field operations, Company policies and procedures, equipment, components, and skills and techniques necessary to conduct effective, high-quality training.
QUALIFICATIONS AND REQUIREMENTS
- Candidate must hold an HVAC Journeyman’s license, EPA Certification, Gas Fitter’s license and have a minimum of 10 years’ experience in servicing and/or installing HVAC equipment including high efficiency furnaces, electric heat, heat pumps, humidifiers, air cleaners and other related accessories or have an EPA Certification and/or Gas Fitter’s license and a minimum of 10 years’ experience in servicing appliances.
- Experience in training others.
- Valid Driver’s license and meets Company driving standards.
- Must be able to physically complete service and/or installation work in conjunction with training and/or special jobs.
- Ability to effectively execute training programs in a hands-on, classroom, or remote (&ldquomobile&rdquo) setting for all business unit categories offered by Constellation HOME including HVAC, Appliance, Plumbing, Electrical Service, and Installation divisions.
- Computer literate with ability to effectively analyze data and recommend, design, develop, deliver, and evaluate training coursework and material.
- Advanced skills in resolving complex multi repeat technical service and/or installation issues related to products and services offered to include effectively addressing and resolving customer concerns in person and over the phone.
- Excellent customer care skills.
- Detail-oriented with strong written and verbal communication skills and presentation techniques.
- Proactive, self-starter with demonstrated ability to anticipate future needs.
- Knowledge in the following:
- HVAC Service OR HVAC Installation or Appliance Service, seen as a subject matter expert
- Demonstrated proficiency in Microsoft Word, Excel, Outlook E-mail, and PowerPoint.
