What are the responsibilities and job description for the Technical Skills Instructor position at Constellation Energy?
ABOUT CONSTELLATION ENERGY
As the nation's largest producer of clean, carbon-free energy, Constellation Energy is committed to meeting the challenges of the climate crisis. Our goal is to accelerate the transition to a low-carbon economy, empowering communities with options to buy, manage and use energy as part of their decarbonization journey.
TRAINING PROGRAMS
We offer a variety of training programs designed to equip field personnel with the skills and knowledge needed to excel in their roles. These programs focus on technical skills development and customer service excellence, ensuring our field personnel receive the best possible training to succeed.
KEY RESPONSIBILITIES
- Develop and implement training programs that meet the needs of field personnel.
- Collaborate with cross-functional teams to develop and deliver training content.
- Provide regular feedback to stakeholders on the effectiveness of training programs.
- Maintain knowledge of field operations, Company policies and procedures, equipment, components, and skills and techniques necessary to conduct effective, high-quality training.
- Ensure the company’s safety strategy is reinforced in all training material and presentations.
QUALIFICATIONS AND REQUIREMENTS
- Candidate must hold an HVAC Journeyman’s license, EPA Certification, Gas Fitter’s license and have a minimum of 10 years’ experience in servicing and/or installing HVAC equipment including high efficiency furnaces, electric heat, heat pumps, humidifiers, air cleaners and other related accessories or have an EPA Certification and/or Gas Fitter’s license and a minimum of 10 years’ experience in servicing appliances.
- Experience in training others.
- Valid Driver’s license and meets Company driving standards.
- Must be able to physically complete service and/or installation work in conjunction with training and/or special jobs.
- Ability to effectively execute training programs in a hands-on, classroom, or remote (&ldquomobile&rdquo) setting for all business unit categories offered by Constellation HOME including HVAC, Appliance, Plumbing, Electrical Service, and Installation divisions.
- Computer literate with ability to effectively analyze data and recommend, design, develop, deliver, and evaluate training coursework and material.
- Advanced skills in resolving complex multi repeat technical service and/or installation issues related to products and services offered to include effectively addressing and resolving customer concerns in person and over the phone.
- Excellent customer care skills.
- Detail-oriented with strong written and verbal communication skills and presentation techniques.
- Proactive, self-starter with demonstrated ability to anticipate future needs.
- Knowledge in the following:
- HVAC Service OR HVAC Installation or Appliance Service, seen as a subject matter expert
- Demonstrated proficiency in Microsoft Word, Excel, Outlook E-mail, and PowerPoint.
