What are the responsibilities and job description for the Journeyman - Appliance Service position at Constellation?
Benefits
Constellation HOME is growing with a focus on providing employees with support and opportunities to achieve their career goals. Here are a few highlights of our comprehensive and competitive benefits plan:
Constellation HOME is growing with a focus on providing employees with support and opportunities to achieve their career goals. Here are a few highlights of our comprehensive and competitive benefits plan:
- 40-hour week guarantee with flexible schedules: Work life balance is no longer a nice to have but a necessity. Our flexible schedules with 9 recognized holidays a year allow you to balance both your career and personal life.
- Take home vehicle: Avoid the wear and tear on your personal vehicle by starting your day from home.
- Annual raises and bonus: We recognize the achievement of financial, safety, operational and strategic goals through an annual incentive and bonus program.
- Training & Development: Our in-house training rivals most trade schools and helps keep you up to speed as the industry and technology change.
- Career Path Opportunities: We have several career paths that allow journeyman to grow within our organization.
- Competitive Pay: On average, our Journeyman Technicians can earn over $100,000 per year.
- Identifies and corrects complex problems in specified appliances and gas/electric water heaters.
- Assists with customer complaint tasks resolution.
- Serves as expert in handling escalated cases involving multiple requests for service.
- Maintains and makes recommendations as to additions or deletions of Company truck stock and equipment.
- Works under minimal supervision.
- Conducts quality control checks necessary to evaluate work performance of appliance personnel and provides feedback to management.
- Attends appliance manufacturer training and presents to team.
- Serves as trainer/mentor for other service techs in the field.
- Promotes the sale of all other services offered by our Company to customers.
- Work experience in appliance service specializing in at least two of the following skill sets: refrigeration, laundry & kitchen appliances.
- Advanced knowledge and demonstrated ability to resolve complex issues and problems relating to the performance of appliance equipment.
- Advanced knowledge in the tools and material and the ability to recommend procedure changes to meet special needs, and to adapt to changes in industry.
- Advanced knowledge and skills in at least 2 out of 3 of the following categories: refrigeration, laundry & kitchen.
- Advanced skills in servicing gas/electric water heaters.
- Advanced skills in customer relations.
- Advanced skills in sales and the ability to make recommendations to others of all services offered by our Company.
- Superior communications skills, both verbally and in written form.
- Gas fitter's license
- Valid Maryland driver's license
- Must be able to work weekends, holidays and overtime.
- Average physical ability (Bending, stooping and climbing ladders). Ability to lift objects of various weights
Salary : $100,000
