What are the responsibilities and job description for the Sr. Services Analyst - ServiceNow Platform Admin/Developer position at Constellation?
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose : accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear : We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
- TOTAL REWARDS
- PRIMARY PURPOSE OF POSITION
- PRIMARY DUTIES AND ACCOUNTABILITIES
- Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in planning and prioritizing work and work schedule.
- Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team / Group to standards as defined within the Management Model
- Maintain and enhance engagement with business and IT partners and other stakeholders
- Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
- Maintain technical knowledge and business acumen within own discipline or function
- MINIMUM QUALIFICATIONS
- Bachelors degree in Computer Science or related discipline and typically 5 to 8 years experience in Information Technology or equivalent combination of education and work experience.
- Proficiency with data analysis in Microsoft Excel
- Experience leading small IT projects or sub-teams and knowledge of IT project management.
- Strong problem solving and analysis ability.
- Excellent communications skills (written and verbal)
- Ability to work with remote project teams
- PREFERRED QUALIFICATIONS
- Utilize understanding of customer's business needs to determine requirements
- Applies technical expertise to plan, design, build or support required products and processes
- Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
- As assigned, manage budget for area of responsibility
- As assigned, manage working relationship with outsourcing partners
- The role is required to manage ServiceNow Platform, which has 8 modules
- Servicenow certification is required
- 5 years of servicenow development and / or administration experience
- Expertise in one or more modules such as ITSM, ITBM, ITAM, HR, GRC (IRM)
- Experience in Reporting, Performance Analytics, and ServiceNow Integrations is a plus
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.
Expected salary range of $111,600 to $124,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Performs and / or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.
Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to : age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.
Salary : $111,600 - $124,000
