Technical Training Instructor

COMPANY OVERVIEW

As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.

Expected salary range of $75,600 to $84,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

PRIMARY PURPOSE OF POSITION

The Technical Training Instructor is responsible for the delivery, and evaluation of “Best in Class” technical training for all field personnel. The Technical Training Instructor supports the Company mission, vision, and core values by modeling a positive customer service spirit, exhibiting a friendly and helpful attitude, demonstrating initiative and innovation, and embracing diversity, while ensuring our field personnel receive training that results in improved productivity and increased customer satisfaction and loyalty.

PRIMARY DUTIES & ACCOUNTABILITIES

• Responsible for the effective execution of all field training programs.
• Provides regular feedback to the Director - Training & Customer Experience, GMs and Managers pertaining to the growth of the apprenticeship programs.
• Develops and writes complete reports covering department operations.
• Maintains knowledge of field operations, Company policies and procedures, equipment, components, and skills and techniques necessary to conduct effective, high-quality training.
• Recommends improvements in procedures, policies, standards, processes, methods, and equipment and assists in developing training and non-training solutions to current issues and trends.
• Develops and conducts training classes and prepares related course materials including lesson plans and hands-on learning activities.
• Ensures the company’s safety strategy is reinforced in all training material and presentations.  
• Supports field operations, including service and installation units to resolve special management cases to ensure customer satisfaction.  
• May serve on committees/teams as required (Training Advisory Boards, Safety Committees).

MINIMUM QUALIFICATIONS

• Candidate must hold an HVAC Journeyman’s license, EPA Certification, Gas Fitter’s license and have a minimum of 10 years’ experience in servicing and/or installing HVAC equipment including high efficiency furnaces, electric heat, heat pumps, humidifiers, air cleaners and other related accessories or have an EPA Certification and/or Gas Fitter’s license and a minimum of 10 years’ experience in servicing appliances.  
• Experience in training others.
• Valid Driver’s license and meets Company driving standards.
• Must be able to physically complete service and/or installation work in conjunction with training and/or special jobs.
• Ability to effectively execute training programs in a hands-on, classroom, or remote (“mobile”) setting for all business unit categories offered by Constellation HOME including HVAC, Appliance, Plumbing, Electrical Service, and Installation divisions.
• Computer literate with ability to effectively analyze data and recommend, design, develop, deliver, and evaluate training coursework and material.
• Advanced skills in resolving complex multi repeat technical service and/or installation issues related to products and services offered; to include effectively addressing and resolving customer concerns in person and over the phone.
• Excellent customer care skills.
• Detail-oriented with strong written and verbal communication skills and presentation techniques.
• Proactive, self-starter with demonstrated ability to anticipate future needs.
• Knowledge in the following:
  • HVAC Service OR HVAC Installation or Appliance Service, seen as a subject matter expert
  • Demonstrated proficiency in Microsoft Word, Excel, Outlook E-mail, and PowerPoint.

EEO & DEI STATEMENT

At Constellation, we are proud to be an equal opportunity employer. Whether you are an employee or applicant, you will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

We are committed to advancing diversity, equity and inclusion and believe in attracting, retaining, and advancing employees who will best serve and represent our customers, partners, and communities. We support a workplace that ensures mutual respect, where everyone has the opportunity to grow and contribute at their greatest potential. Constellation will provide you the tools and resources to build and power a successful career.

GOVERNMENT

VEVRAA Federal Contractor