What are the responsibilities and job description for the Director, Account Management position at Constrafor?
Job Description
Job Description
Constrafor is a SaaS and fintech platform purpose-built for construction. We are setting new standards of productivity and cost-efficiency for the way General Contractors and Subcontractors manage procurement & financial transactions. With over $30 million of VC financing, we are forging the path for construction innovation. Join us on our mission to advance the largest industry in the world.
As the Director of Account Management, you will lead Constrafor's efforts to strengthen relationships with subcontractors participating in our Early Pay Program. In this role, you will be responsible for driving contractor participation, expanding and managing the portfolio through referrals, and delivering consultative financial solutions to our customers. You will closely work with the account management team, ensuring they are equipped with the tools and training needed to succeed. This includes setting and tracking clear KPIs, mentoring team members to enhance performance, and fostering a collaborative, high-performing team culture. You will work closely with your team to develop streamlined engagement processes, identify growth opportunities, and optimize customer onboarding and retention strategies.
Key Responsibilities :
- Proactively engage and build strong relationships with participating Contractors.
- Cultivate and expand the use of Early Pay Program on active projects.
- Manage and grow a book of business.
- Hire, train, mentor, and manage a team of account managers, fostering a high-performance culture.
- Act as an ambassador of Constrafor and insure that our clients are maximizing on their partnership with us.
- Refine performance metrics for the account management team and ensure regular monitoring and reporting on progress.
- Work closely with sales, credit, and product teams to ensure a positive customer experience and alignment.
Qualifications :
What We Offer :
Constrafor is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
Salary : $120,000 - $130,000
