Content Specialist

Overview

This position sits within our Content division which identifies and publishes accurate and relevant project data for our software solutions.

The Opportunity

The Content Specialist is responsible for managing and building relationships with key stakeholder sources for the purpose of collecting information on public and private construction projects. The Content Specialist manages projects in all phases of the construction project lifecycle from planning through the post bid phase. This position involves telephone work, internet research, document management and data entry. A Content Specialist must be able to build productive relationships with industry sources. This individual must have excellent communication skills and proficiency. Construction news reporting experience strongly desired. This department is a fast-paced multi-tasked publishing environment.

Responsibilities

What You’ll Be Doing

• Establish productive relationships with industry sources.
• Create and manage data for assigned sources.
• Responds to customer inquiries as needed.
• Conduct telephone calls to assigned sources to obtain project information, plans and specifications and other bidding documents, as well as updating existing and developing new projects.
• Create and update private and public project reports in the pre-design, design, bid and post bid stages of the construction process based on information obtained from sources, including general contractors, architects, engineers, developers, construction managers, public & private owners.
• Work closely with reprographers to coordinate delivery and processing of plans, specs and addendum.
• Communicate with team members on design news and new projects obtained through daily websites or other sources that automatically send bidding news to the plan room, especially if a difficult source is involved.
• Create new bidding projects from plans and specifications, according to our protocol.
• Maintain the quality of content within our CRM and secure news, plans and specifications according to our operating standards.
• Prepare check requests for plan fees and/or deposits on plans and specifications per Content protocol
• Respond to email and voice mail in a timely manner according to Content standards.
• This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualifications

What You Bring to the Team

• Bachelor’s degree OR 6 months of successful experience in another role within ConstructConnect OR Associates degree and 2 years of experience in a corporate environment or HS diploma and 3 years’ experience in a corporate environment.
• Ability to work independently as well as with a team
• Highly energetic with a desire to surpass goals set
• Ability to work well under pressure
• Adaptable to learning the construction bid process and terms used
• Experience in customer service or call center preferred but not required
• Have the ability to conduct outreach primarily via Phone, but also demonstrate proficiency in internet research and email.
• Typing proficiency 35 wpm
• Intermediate level in Microsoft Word and Excel.

Physical Demands and Work Environment:

• The physical activities of this position include frequent sitting, telephone communication, working on a computer for extended periods of time. Visual acuity is required to perform activities close to the eyes.
• Ability to attend a 16-week hybrid onboarding program. During this 16-week period, you will be required to be onsite in our Cincinnati, OH corporate office on Tuesdays, Wednesdays and Thursdays. As part of this hybrid onboarding program, you will have the option to be remote on Mondays and Fridays.

E-Verify Statement

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