Design Center Operations Manager

OVERVIEW
Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Construction Resources offers additional competitive and non-financial benefits.

The Design Center Operations Manager is a professional and friendly individual responsible for providing excellent customer service to visitors, clients, and employees while managing administrative tasks efficiently.

JOB DESCRIPTION
Key Performance Indicators:

• Front Desk Operations
• Customer Service
• Appointment Scheduling via CRM (Salesforce)
• Administrative Support
• Inventory Management
• Office Supply Management

Responsibilities:

• Greet visitors, clients, and employees as they arrive at the Design Center in a courteous and professional manner.
• Assist clients with checking in.
• Provide beverages and snacks to clients that are waiting in the reception area.
• Answer phone calls, take messages, and redirect calls to appropriate individuals or departments as needed.
• Manage the reception area, ensuring it is clean, organized, and always welcoming.
• Address customer concerns or complaints promptly and escalate issues to the appropriate department or manager when necessary.
• Assist with appointment management within the CRM (Salesforce).
• Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
• Assist with processing paperwork for designers when available.
• Update and maintain customer records, contact information, and other relevant data in the company's database or CRM system.
• Assist with sample inventory management tasks, including receiving and inspecting incoming samples, tagging, and labeling inventory, and updating inventory records.
• Assist with ensuring the regular stock of beverages and snacks as well as other office supplies.
• Monitor access to the Design Center and ensure that all visitors sign in.
• Report any safety or security concerns to management immediately and onsite security.

Basic Qualifications:

• High School Diploma or GED required.
• Proven experience in the construction industry.
• Previous experience in receptionist or customer service role.
• Effective communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Positive attitude, self-motivated, and dedicated to providing exceptional customer service.
• Basic computer skills using Microsoft Office Suite (Word, Excel, Outlook, etc....).

Preferred Qualifications:

• 4 to 6 years’ additional education or training in office administration or customer service.
• Previous experience in receptionist, office management or customer service role.

BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance

WORK LOCATION
Onsite – In order to fulfill responsibilities of the Design Center Operations Manager position, this job is required to work in a specific Construction Resources manufacturing, production, or office environment.

Additional details will be provided during the interview process.

EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak, hear, and lift 30 pounds or less. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSTION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires occasional weekend hours. One day off will be given in the following week after working Saturday shifts.

OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.