What are the responsibilities and job description for the IT Assistant (Seasonal) position at Construction Resources, LLC?
About Us
At Construction Resources, we are dedicated to delivering exceptional technical support to our customers. Our Support Team is passionate about resolving complex technical issues efficiently and effectively, ensuring our customers receive the best possible experience.
Job Summary
We are seeking a talented, entry level IT Assistant to join our dynamic Support Team. As an IT Assistant, you will provide support to end-users and collaborate with internal teams and external partners to ensure timely and effective issue resolution.
Key Responsibilities
- Address technical issues using advanced troubleshooting techniques and thorough product knowledge.
- Engage effectively with customers, providing timely updates on issue resolution and ensuring customer satisfaction.
- Escalate critical issues to senior technical teams when necessary.
- Contribute to the creation and maintenance of technical documentation and knowledge base articles.
- Identify areas for process enhancement and propose changes to improve Support Team efficiency and effectiveness.
Ideal Candidate
To succeed in this role, you should:
- Have a passion for delivering exceptional technical support and ensuring customer satisfaction.
- Possess some knowledge of specific technologies, products, or systems, as well as proficiency in specific tools, software, or programming languages.
- Have excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Demonstrate strong analytical and problem-solving abilities, with a knack for critical and creative thinking.
Nice to Have
- Relevant technical certifications.
- Fluency in multiple languages.
- Experience with support tools.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development within the company.
- Collaborative and dynamic work environment with a team of experienced professionals.
- Recognition and rewards for outstanding performance and contributions to the team.
