VP, Sales & Process Strategy

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a VP, Sales & Process Strategy to join our team!

Reporting to the Chief Operating Officer, this position is responsible for developing and executing strategic initiatives that drive revenue growth and enhance the operational efficiency between sales, operations, and technology. This role develops and executes comprehensive sales strategies, evaluates operational processes, cultivates client and partner relationships, and ensures the alignment of business development initiatives with organizational goals.

This position partners with cross-functional teams to ensure sales and process initiatives are integrated, including aligning broker and sales training programs with Six Sigma methodologies. Additionally, this role collaborates with senior leadership to identify market opportunities, establish sales targets and performance metrics, and implement innovative solutions that enhance the company’s market position.

What you will do for Constructive Capital:

• Drive and implement process enhancements that optimize operational efficiency and maximize sales productivity
• Oversee sales operations, including communication processes and sales reporting
• Serve as a liaison between brokers and the secondary markets team to address pricing and market-related inquiries
• Collaborate with the secondary markets team to update and distribute rates sheets accurately and timely
• Create comprehensive SOPs for internal and external stakeholders ensuring clarity and compliance
• Review and enhance existing operational guidelines to ensure information is relevant and up to date
• Develop internal and external content including operational updates, training materials and marketing collateral, maintaining consistent branding across all communications
• Develop and deliver training programs to educate brokers on submission platforms, products, processes, compliance standards, market trends, rate sheets and operational updates
• Train the sales team on Six Sigma methodologies and apply these principles to sales processes in order to streamline workflows, eliminate inefficiencies and improve overall performance
• Serve as the sales operations representative during the development and implementation of new technology tools and platforms and assist with user experience improvement initiatives, including process mapping and the execution of IT projects
• Lead team projects and initiatives to include Portal and LOS enhancements, broker training and development, and loan products and program enhancements
• Develop domain knowledge of Fay’s business to include an understanding of short-term goals and long-term strategies for the organization
• Lead with broad influence through ongoing development of relationships across the organization
• Ensure compliance with Fay’s policies, processes and practices to include successful completion of all department and company required training
• Ensure audit and control processes are implemented, regularly assessed, current and followed
• Role model ethical standards, professionalism and code of conduct
• Ensure demonstrated behaviors of both self and team align with Fay's Values and Operating Principles
• Maintain a current working knowledge of federal, state and local regulatory requirements; ensure audit and control processes are current and followed in compliance with federal/ state requirements
• Perform other duties and responsibilities as assigned

What you will bring to Constructive Capital: 

• Bachelor’s degree in Business, Finance, Operations Management or related field
• 10 years’ experience in commercial or residential mortgage lending, business purpose lending or related function
• 5 years’ experience managing people and leading teams
• Proven experience with broker training, process improvements and the development of operational guidelines
• Familiarity with secondary markets, rate sheet creation, design optimization and management
• Prior experience in IT project support, including process mapping and user experience design
• Proficiency in sales reporting tools, including LOS, Encompass and CRM systems
• Strong knowledge of Six Sigma principles, certification preferred
• Strong skills and experience in MS Word, Excel and PowerPoint
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
• Effective management skills to include talent selection, training, coaching, mentorship and performance management
• Strength of leadership with proven ability to foster an environment of positive employee engagement and trust
• Demonstrated ability to quickly establish credibility; coupled with for recognizing and supporting the organization’s culture, values and priorities
• Collaborative and consultative work style
• Able to manage and lead change; agile; high learning agility
• Client focused with strong execution skills and results orientation; able to link to business needs with tactical execution and results
• Strong analytical skills coupled with sound judgement; strong problem-solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Strong project management skills with the ability to effectively lead matrix teams
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
• Self-directed; ability to proactively surface questions, opportunities, issues and concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.