Director, Program Operations

Job Brief

Under the supervision of the Program ensures the agency operation is consistent with safety, regulatory guidelines (DHS) and requirements and organization procedure to ensure optimum service to all Sanctuary asylum seekers.

POSITION SUMMARY:

Under the supervision of the Program ensures the agency operation is consistent with safety, regulatory guidelines (DHS) and requirements and organization procedure to ensure optimum service to all Sanctuary asylum seekers. POSITION

DESCRIPTION:

In this role, Director of Program Operations will ensure that all staff have all necessary operational and administrative tools and be proactive by escalating high priority issues and risks for their review as appropriate.

• Manage a team to ensure safe and efficient provision of services to all clients and staff.
• Provide training, guidance and support to operation team members, ensuring they remain up-to-date with protocols and regulations set forth by OTDA,DHS, DOHMH, and other regulatory agencies as cited by administration
• Identify training needs and coordinate implementation of such needs
• Provide supervision and support for 24/7 operations as required.
• Providing status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.
• Oversee and keep records such as curfew checks and vacancy reporting in CARES as well as weekly/monthly data reporting.
• Work collaboratively with Maintenance, Security, Vendors and Emergency Responders on site.
• Respond to client issues and concerns according to procedure or instructions, providing counsel where appropriate.
• Ensure that the facility is staffed appropriately.
• Conduct/participate in fire drills and ensure compliance with regulations and procedures.
• Makes rounds scheduled and randomly through the facility (interior and exterior) for surveillance of hazardous situations, trespassers, illegal activities, cleanliness etc.
• Maintain excellent working relationships with clients, staff, and vendors.
• Participate in training, workshops and/or educational programs as assigned.
• Perform all other duties as assigned by the Program Director or designee.

POSITIONS REQUIREMENTS:

• Bachelor’s degree required, master’s degree in management, administration or related field preferred
• Four years-experience in a shelter system, Supportive Housing or congregate setting
• F-89 Fire Safety Director Certification or can be hired with the condition of obtaining within 90 days
• NYC Food Handler's Certificate or can be hired with the condition of obtaining within 1 months
• CPR/First Aide or can be hired with the condition of obtaining within 1 months
• Must be capable to manage and address crisis.
• Proficiency in Microsoft 365
• Must be flexible to work various shifts and provide 24/7 oversite of the program
• Adaptable to task change at any time due to reasonable but necessary conditions
• Excellent verbal and written communication skills.
• Ability to work in a multi-cultural environment
• Ability to speak/write the English language
• Bilingual Spanish Preferred