Incident Management Investigator

POSITION SUMMARY:

Advocates for the rights of all people receiving services throughout the Agency by conducting investigations into situations, which may violate a person’s rights and/or protections in accordance with OPWDD and Justice Center regulations.

POSITION DUTIES:

1. Conducts investigations into situations that may violate the rights and/or protection of people receiving services. These situations include all categories and classifications as defined by the Justice Center PPSNA (Protection of People with Special Needs Act) and OPWDD Part 624 Regulations: Reportable Abuse/Neglect, Reportable Significant, Serious Notable Occurrence, and/or 624/625 situations.
2. Ensures investigations are timely, thorough, and address investigatory issues, as well as identify best practices in accordance with agency policies and regulatory standards.
3. Identifies areas of concern timely during an investigation needing additional follow-up and/or additional reporting.
4. Manages assigned caseload, including, updating tracking forms, follow-up within mandated timeframes and any necessary revisions based on IRC recommendations.
5. In conjunction with the assigned Incident Management Investigator Specialist, prepares investigative reports and forwards completed reports to the Administrator of Investigations within required timeframes.
6. Participates in regular supervision with the Administrator of Investigations and provides investigative updates, including written notification and follow-up reports, as needed for administrative action.
7. In consultation with Administrator of Investigations, Administrator of Incident Management and/or Senior Vice President of Quality Assurance and Quality Improvement contacts outside entities as needed.
8. Works closely with the Incident Management Department for the purposes of reviewing investigative information related to assigned cases and revising investigative reports as assigned.
9. Completes agency mandated training as assigned 10. Upholds agency standards in professional conduct and ethics
10. Performs all other duties as assigned.

REQUIREMENTS:

1. Minimum BA/BS in related Human Services Field.
2. Must be a certified investigator or be able to pass the certification course within 60 days of employment.
3. Minimum 3 years’ experience working within OPWDD or comparable human services programs required. Updated July 2024 Incident Management Investigator Job Description-Quality
4. Knowledge of state regulations governing incident reporting (14 NYCCR Part 624 and 625, Article 20 of the Executive Law and Article 11 of the Social Services Law), Protection of Individual in Programs certified by OPWDD (Part 633 regulations), and the Justice Center PPSNA (Protection of People with Special Needs Act) is preferred.
5. Ability to work independently and manage multiple tasks simultaneously.
6. Ability to prioritize routine work without continuous oversight from the Administrator of Investigations.
7. Excellent interpersonal skills to interact effectively with coworkers, employees, and other departments.
8. Due to the sensitive nature of the position, must be able to maintain the strictest of confidentiality.
9. Excellent organizational and critical thinking skills.
10. Excellent verbal and written communication skills.
11. Must have flexible hours and ability to work remotely and on site as needed.
12. Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies and procedures. Adheres to the agency’s corporate compliance program, including the code of business conduct, the NYS and federal false claims acts, whistleblower protections and mandatory reporting. Completes corporate compliance training at least annually. Fully cooperates in all corporate compliance investigations and reviews