Renovation Sales Estimator Manager

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Renovation Sales Estimator Manager to join our team.

Reporting to a member of the Constructive Renovations Leadership Team, the role is responsible for managing a team of Renovation Sales Estimators who work closely with homeowners to prepare cost estimates for home renovation projects and sell services. The position is responsible for overseeing the residential cost assessments, change orders, scheduling, and quality controls for homeowners/ consumers. This role reviews and approves the pricing, photos, and material decks of estimates, ensuring renovation solutions are within the homeowner’s budget.

Additionally, this position is responsible for ensuring self and team meet defined sales targets, including the selling and upselling of services and products that enhance the homeowner’s renovation. This role engages with customers to understand their requirements, ensuring client satisfaction and trust. This position requires a deep understanding of construction processes and cost factors in order to lead acquisition and procurement efforts.

What you will do for Constructive Renovations:

• Oversee a high-performing team of professionals through effective acquisition, onboarding, and training of talent
• Develop and implement department goals and team objectives; identify performance metrics related to core functions performed by the team; manage team members to performance and sales standards and expectations
• Lead acquisition and procurement efforts to support the team’s capacity
• Meet potential clients to discuss project requirements, processes, review blueprints and specifications, and answer questions
• Identify opportunities to upsell additional services or products that enhance the homeowner’s renovation project
• Effectively sell services by securing home renovation projects through signed contracts and customer deposits, ensuring that all homeowners’ expectations are clearly understood and documented
• Maintain direct communication with consumers to ensure consistent interactions and adherence to guidelines
• Conduct risk assessments associated with estimates, identifying potential risks and proposing mitigation strategies to minimize project uncertainties
• Collaborate with vendors to obtain accurate and competitive pricing for materials and services, ensuring cost-effectiveness
• Prepare cost estimates for residential construction projects, including labor, materials, equipment, and vendor costs
• Maintain thorough documentation of all estimates, change orders, and related communications for reference and audit purposes
• Maintain a current working knowledge of federal, state, and local regulations; ensure audit and control processes are current and followed in compliance with federal/ state requirements
• Develop domain knowledge of business to include an understanding of short-term goals and long-term strategies for the organization. Role model ethical standards, professionalism, and code of conduct
• Maintain broad influence through the ongoing development of relationships
• Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company-required training
• Model Fay’s Values, Operating Principles, ethical standards, professionalism and code of conduct
• Perform other duties and responsibilities as assigned

What you will bring to Constructive Renovations:  

• High School Diploma or GED required; Bachelor's degree in Construction Management, Engineering, or related field preferred
• Certified Professional Estimator (CPE) or similar credentials preferred
• 5 years’ experience in construction estimation
• 3 years’ experience in sales, negotiation, and consultation
• 2 years’ experience in customer service roles in face-to-face settings
• Prior experience managing people and leading construction teams is  highly preferred
• Prior experience successfully leading construction projects with tight deadlines to completion is preferred
• Strong working knowledge of construction methodologies, materials, and labor costs
• Ability to read and understand blueprints
• Experience in construction programs or similar software is preferred
• Strong skills and experience in MS Word, Excel, and PowerPoint
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Collaborative and consultative work style; high team-orientation
• Effective management skills include talent selection, training, coaching, and performance management
• Demonstrated ability to foster an environment of positive engagement and trust
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgment
• Strong problem-solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Demonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values, and priorities
• Strong project management skills
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.