User Experience Designer

The Client Experience Design team is seeking a UX designer with strong design communications experience to collaborate closely with the UX Design Researcher team.

This role will be responsible for translating customer insights and research findings into compelling visual designs and experiences across the prioritized Experience Operations roadmap.

By employing best practices in user interface design, visual design, and branding, the UX designer will bring the research findings to life through intuitive, accessible, and aesthetically pleasing designs.

The UX designer will work hand-in-hand with the UX Design Researcher to understand the qualitative data, metrics, customer experiences, gaps, and opportunities identified through research and craft design solutions that address these opportunities.

This is a varied role that is key to the effective delivery of visually stunning and user-friendly experiences that will drive the strategic transformation of our brands.

A vital aspect of the role is a natural orientation towards collaboration and teamwork, as the UX designer will work closely with the UX Design Researcher, CX Researcher, Sr. Business Analyst, Data Analytics Analyst, and other Studio Designers.

Primary duties and responsibilities :

CX / UX DESIGN – UX DESIGN, UI DESIGN AND VISUALIZATION : 50% Collaboration, Facilitation,

Session Design : 10%

BUSINESS PROCESS AND EMERGING TECHNOLOGIES : 5%

ANALYSIS, SYNTHESIS, STRATEGY : 5%

COMMUNICATIONS, REPORTING, EXECUTIVE READ-OUTS : 10%

Design Support, Iterative Co-Creation : 15%

STAKEHOLDER RELATIONS : 5%

LIST Examples OF STRATEGIC / OPERATIONAL DECISIONS AND THE parts of the business you impact :

This role will be responsible for supporting the development of the Human Centered Design practice at client, and will be expected to develop strategies and operational decisions via customer experience insights to impact the following communities :

1. Patients

2. Advocates

3. Caregivers

4. Customers (Physicians and Care Community)

5. Employees

6. Third-Party Partners (to include vendors, sub-contractors, industry research partners and Think Tanks)

Education :

Bachelor’s degree required, preferably in a research-related field such as UX Design, Graphic Design, UI Design, Human-Centered Design, Information Design, Interaction Design, Service Design or a related discipline.

Experience :

At least 5-8 years of previous work experience in the following disciplines : Human-centered design, UX design, Interaction design, Design Thinking, and UI design.

CX Insights - In-person and Digital Facilitation

Touchscreen, Mobile, Conversational (Ai) and Responsive Design

Strong visual design foundations : Composition, Visual dynamics, Typography, Color Theory.

Strong portfolio.

Convert information architecture, product requirements, and user data into strategic, forward-thinking, and visually appealing designs in varying fidelities.

Apply practical knowledge of Agile methodology, including requirements documentation.

Demonstrate expertise in user experience design, design thinking, and human-centered design principles.

Utilize journey mapping, ethnography, usability research, and testing methodologies.

Create prototypes, wireframes, and conduct visual quality assurance.

Develop and facilitate ideation sessions both in-person and virtually.

Build and maintain strong working relationships at all levels, internally and externally.

Support, disseminate, and enforce design standards, principles, and guidelines.

Provide oversight on vendor projects and deliverables.

Independently drive small to mid-sized projects, strategies, and deliverables.

Thrive in a dynamic, fast-paced environment, managing multiple tasks with attention to detail and quality.

Evaluate market trends and analytics related to user experience design, providing recommendations and reporting.

Support, communicate, and distribute qualitative and quantitative customer data, correlating with corporate metrics.

Job Accountabilities :

You will execute the annual Experience Design roadmap, delivering projects and initiatives across physical, social, digital, virtual, and artificial environments through in-person, hybrid, and digital interactions.

You will work directly with patients, potential patients, advocates, caregivers, care communities, employees, and third-party partners to develop customer experience insights. Using data-driven design, you will create, test, and deploy prototypes, then measure the impact post-implementation.

This role may involve overseeing vendors to ensure design quality, usability, and consistency across experiences.

You will evangelize design thinking principles and maintain design quality assurance standards throughout implementation.

You will actively participate in CX / UX workshops such as service modeling, journey mapping, or design sprints, contributing visual concepts and designs to support these activities.