Network Analyst

• Minimum of 3 years’ experience on a similar role.
• Excellent knowledge of TCP/IP, Cisco Routers, Cisco switches and wireless is required.
• Excellent understanding of Enterprise ITSM tools like ServiceNow.
• Knowledge of ITIL Process – Incident, Knowledge, Problem & Change Management.
• Experience monitoring systems with tools like ITOM, SolarWinds, SCOM, HPE OpenView, Aria (vROPS) and APC Struxureware.
• Good Knowledge about Windows/Linux Server administration & virtualization is needed.
• Good knowledge about Storage solutions & Cloud infrastructure monitoring is desirable
• Continuously analyze monitoring platform behavior and give recommendations for improvements (systems/infrastructure).
• Incident response and resolution within SLAs with good analytical and basic troubleshooting skills.
• Work with telco providers to report network issues.
• Knowledge of any scripting language, preferably Python.

Desired Characteristics

• CCNA/CCNP in routing and switching is required
• Strong communication (both verbally and in writing) and interpersonal skills
• Able to work on weekends
• Business-focused, customer- & service-minded
• Flexible to work across time zones and with cross-functional teams.
• Results-oriented & work ethic to always deliver on-time and in-scope.
• Able to work under pressure and manage stressful situations confidently & effectively.
• Self-motivated to work independently, eager to learn and pick up new activities and challenges as they arise, as well as acquire new skills.
• Good team player, actively participating and contributing toward achieving our mission successfully

Responsibilities:

• Infrastructure Services is responsible to provide 24x7 monitoring support and to ensure stability/reliability of the service
• Monitor day-to-day network and server operations with the different monitoring tools available.
• Resolve alerts received in Service Now.
• Check monitoring mailbox and respond in a timely manner
• Receive emergency calls though Cisco WebEx Desktop.
• Perform initial troubleshooting, document cases and escalate if needed.
• Identify and resolve predictive or proactive failures.
• Perform planned maintenance activities.