What are the responsibilities and job description for the Network Analyst position at Consulting Solutions?
- Minimum of 3 years’ experience on a similar role.
- Excellent knowledge of TCP/IP, Cisco Routers, Cisco switches and wireless is required.
- Excellent understanding of Enterprise ITSM tools like ServiceNow.
- Knowledge of ITIL Process – Incident, Knowledge, Problem & Change Management.
- Experience monitoring systems with tools like ITOM, SolarWinds, SCOM, HPE OpenView, Aria (vROPS) and APC Struxureware.
- Good Knowledge about Windows/Linux Server administration & virtualization is needed.
- Good knowledge about Storage solutions & Cloud infrastructure monitoring is desirable
- Continuously analyze monitoring platform behavior and give recommendations for improvements (systems/infrastructure).
- Incident response and resolution within SLAs with good analytical and basic troubleshooting skills.
- Work with telco providers to report network issues.
- Knowledge of any scripting language, preferably Python.
Desired Characteristics
- CCNA/CCNP in routing and switching is required
- Strong communication (both verbally and in writing) and interpersonal skills
- Able to work on weekends
- Business-focused, customer- & service-minded
- Flexible to work across time zones and with cross-functional teams.
- Results-oriented & work ethic to always deliver on-time and in-scope.
- Able to work under pressure and manage stressful situations confidently & effectively.
- Self-motivated to work independently, eager to learn and pick up new activities and challenges as they arise, as well as acquire new skills.
- Good team player, actively participating and contributing toward achieving our mission successfully
Responsibilities:
- Infrastructure Services is responsible to provide 24x7 monitoring support and to ensure stability/reliability of the service
- Monitor day-to-day network and server operations with the different monitoring tools available.
- Resolve alerts received in Service Now.
- Check monitoring mailbox and respond in a timely manner
- Receive emergency calls though Cisco WebEx Desktop.
- Perform initial troubleshooting, document cases and escalate if needed.
- Identify and resolve predictive or proactive failures.
- Perform planned maintenance activities.
