Salesforce Analytics Specialist

Who We Are:

We see the world through Salesforce glasses. We love Salesforce, it's our craft and we want to make a Salesforce evangelist out of everyone. We're the kind of people, who in our spare time, learn about and experiment with Salesforce architecture, create and run local Salesforce user groups and geek out on every page of the release notes 3 times a year.

Our practice was created by Salesforce thought leaders specifically for SMB to Mid-Market sized companies. As a certified Salesforce Partner, we are a true end-to-end partner for businesses looking to maximize their Salesforce investment through custom integrations, optimization and we also offer Advisory and Managed Services.

Who Will Love This Job:

We are seeking a dynamic and experienced Salesforce Analytics Specialist to join our delivery team. In this role, you will be the primary resource for all analytics-related requests within the Salesforce ecosystem. You will work closely with our customers to understand their analytics needs, provide insights, and develop solutions that drive data-driven decision-making. As a customer-facing professional, you will play a crucial role in ensuring our clients leverage the full potential of their Salesforce data.

What You'll Do:

• Customer Engagement:

  • Act as the primary point of contact for all analytics-related inquiries from our customers.

  • Work closely with clients to understand their business needs and analytics requirements, translating them into actionable insights and solutions within the Salesforce platform.

  • Conduct discovery sessions with customers to uncover analytics opportunities and identify areas for improvement in their current reporting and data management processes.

• Solution Development:

  • Design, develop, and implement Salesforce analytics solutions, including reports, dashboards, and data models, that align with customer objectives.

  • Leverage Salesforce Analytics tools such as Einstein Analytics (Tableau CRM), Salesforce Reports and Dashboards, and other third-party analytics tools to provide comprehensive insights.

  • Ensure data integrity and accuracy across all analytics solutions by implementing best practices in data management and governance.

• Collaboration with Delivery Team:

  • Work collaboratively with SaltClick's delivery team to integrate analytics solutions into broader Salesforce implementations.

  • Provide expertise and guidance on analytics best practices to ensure successful project delivery and customer satisfaction.

  • Serve as the go-to resource within SaltClick for all analytics-related discussions, supporting our sales and consulting teams in customer engagements.

• Continuous Improvement:

  • Stay up-to-date with the latest Salesforce analytics tools, features, and industry trends to continuously enhance the services we offer to clients.

  • Provide training and support to customers to help them fully utilize the analytics capabilities of their Salesforce platform.

• Bachelor's degree in Business Analytics, Data Science, Information Technology, or a related field.

• 3 years of experience working with Salesforce Analytics tools, including Einstein Analytics (Tableau CRM), Salesforce Reports, and Dashboards.

• Strong understanding of Salesforce architecture, data models, and integration points.

• Proven experience in a customer-facing role, with the ability to communicate complex analytics concepts to non-technical stakeholders.

• Excellent problem-solving skills and the ability to design analytics solutions that meet specific business needs.

• Salesforce certifications (such as Salesforce Certified Einstein Analytics and Discovery Consultant) are a plus.

• Experience with third-party analytics tools and data visualization platforms is an advantage.

• Strong organizational skills, with the ability to manage multiple projects and deadlines simultaneously.