What are the responsibilities and job description for the Technical Account Manager position at ConsultNet Technology Services and Solutions?
Title : Technical Account Manager
Location : Cleveland, Ohio
Type : Direct Hire
Responsibilities :
- Manage client accounts with the assistance of vCIOs (virtual Chief Information Officers) and Sales Managers.
- Help clients better leverage technology within their business by cross-selling and upselling new product and service offerings to address client needs.
- Successfully achieve quarterly sales goals.
- Hold in-person and remote meetings with clients to discuss strategy, budgets, and roadmaps.
- Manage and execute agreement renewals.
- Perform quoting, scheduling, client problem / resolution, and other administrative task to support the vCIOs and Sales teams.
- On-board new clients in collaboration with the new business development team.
- Work with the solution architect team to effectively scope client projects.
- Identify clients who are at risk and develop retention strategies.
- Share client feedback with teams and collaborate to ensure client expectations are being set and met accordingly.
- Communicate service, technology, and general client updates.
- Review client invoices monthly and work with finance department on any needed changes.
- Engage with client's who have 60 day past due balances.
- Other duties as assigned.
Required Skills :
Bonus Skills :
