Technical Accout Manager

Title: Technical Account Manager
Location: Cleveland, Ohio
Type: Direct Hire
Pay: $60,000 - $65,000

Responsibilities:

• Manage client accounts with the assistance of vCIOs (virtual Chief Information Officers) and Sales Managers.
• Help clients better leverage technology within their business by cross-selling and upselling new product and service offerings to address client needs.
• Successfully achieve quarterly sales goals.
• Hold in-person and remote meetings with clients to discuss strategy, budgets, and roadmaps.
• Manage and execute agreement renewals.
• Perform quoting, scheduling, client problem/resolution, and other administrative task to support the vCIOs and Sales teams.
• On-board new clients in collaboration with the new business development team.
• Work with the solution architect team to effectively scope client projects.
• Identify clients who are at risk and develop retention strategies.
• Share client feedback with relevant Lazorpoint teams and collaborate to ensure client expectations are being set and met accordingly.
• Communicate service, technology, and general client updates.
• Review client invoices monthly and work with finance department on any needed changes.
• Engage with client's who have 60 day past due balances.
• Other duties as assigned.

• Exceptional communication skills with a client-service and people-oriented approach.
• Proficiency in cross-departmental collaboration to achieve shared objectives by effectively communicating and cooperating with diverse teams.
• Consultative sales expertise.
• Ability to excel in high-pressure situations and handle difficult conversations while maintaining a tactful and professional demeanor.
• Exceptional problem-solving abilities.
• Exemplary organizational skills and a strong aptitude for time management.

• Bachelor's Degree (BA/BS) in business, sales/marketing, computer Science, communications, or relevant field.
• Inside sales experience
• Account management experience
• Sales experience
• Exceptional communication skills with a client-service and people-oriented approach

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com.

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.