What are the responsibilities and job description for the Technical Support Engineer (Terminals) position at ConsultNet Technology Services and Solutions?
IT Support Engineer (Terminals)
100% Remote
Direct Hire
$75,000-$80,000
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Collaborate with cross-functional teams, including project managers, developers, technology partners, sales, and business consultants, to ensure smooth project delivery and enhance partner experience.
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Document new troubleshooting processes, update existing documentation, and maintain a repository of known issues and resolutions within our Knowledgebase to facilitate rapid issue resolution.
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Leverage in-depth knowledge of payment APIs, healthcare solutions, and payment gateways to quickly diagnose and resolve integration issues.
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Understand and identify the essential data points needed to assist external support teams in troubleshooting, ensuring accurate and complete information is provided.
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Engage in system testing, troubleshooting, and issue resolution to guarantee the successful implementation and ongoing operation of API terminal solutions.
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Utilize advanced troubleshooting skills to dig deeper into problems, identifying root causes and translating user-reported issues into effective technical solutions.
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Document interactions and maintain communication records in Salesforce CRM.
- Use available documentation and resources to resolve issues, leveraging historical data and insights for prompt problem resolution
Qualifications
- 5 years of experience troubleshooting Terminals
- 5 years of experience working with API solutions, including system configuration, customization, and implementation (Gateway experience is a plus).
- Strong expertise in terminal/payment integration, and technical troubleshooting
- Extensive experience working with payment APIs and payment gateways, understanding their role in software communication and issue resolution.
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Salary : $75,000 - $80,000
