What are the responsibilities and job description for the Site Reliability Center Lead position at ConsultUSA?
Job Details
Description:
Our client has an immediate need for a Site Reliability Center Lead, who is responsible for ensuring the reliability, availability, and performance of critical enterprise technology and security applications
*This position is Monday to Friday 11PM-7AM and can be located in Pittsburgh, PA, Cleveland, OH, Phoenix, AZ, Dallas, TX, and Birmingham, AL*
Top Technologies:
Monitoring and Debugging Tools (LogScale, Splunk, Dynatrace)
DevOps pipeline (Git, Jenkins, Artifactory)
Infrastructure (Red Hat Linux, OpenShift, Windows)
Networking (DNS, Load-balancing, Network tracing, Firewall)
Database (Oracle, SQL)
API understanding & Web services technologies: (SOAP, JSON, REST)
Directories (LDAP, Active Directory)
Java
Secondary:
Python/Java Scripting, Ansible, and PowerShell for Automation purposes
Modern development technologies and tools: (Agile, CI/CD, Git, Jenkins)
Kafka Event Streaming
ETL/Informatica
Nice to Have:
Database (Mongo, Cassandra, other databases), and Evolve
Operational experience in a 24x7 production environment
Responsibilities:
- Create and Maintain documentation to ensure knowledge accessibility
- Liaise with other application support teams and internal/external business and technical partners
- Provide ad hoc and on-demand reports
- Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production
- Lead problem resolution conduct root cause analysis and establish processes that will help incident prevention
- Participate in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution, and reporting
- Reduce escalations to Level 3 based on incremental learning about applications
- Lead the production environment by monitoring availability and taking a holistic view of system health
- Drive improvements in reliability, quality, and time-to-market for software solutions
- Continuously optimize system performance, anticipating customer needs and innovating for excellence
- Provide primary operational support for large-scale distributed software applications
- Mentor and guide engineers within your shift team, fostering growth and technical expertise
- Manage team operations while effectively communicating with directors and other executives/CIOs who have a stake
Why Work for ConsultUSA:
- ConsultUSA offers competitive salaries, major medical (PPO or HDHP w/ HSA), dental, and vision insurance plans, and 401k plan with immediate eligibility for both salary and hourly employees
- ConsultUSA hosts several outings and events, holiday and summer parties, and volunteer opportunities throughout the year for employees
- We will work with you to obtain training for in-demand technologies and prepare you for industry-recognized certification exams
- ConsultUSA offers Business Analysis and Project Management training through our Project Management Institute (PMI) award-winning sister company, PMCentersUSA
How to Apply:
To submit your application, please click the Apply Now button located at the top and bottom of the page.
ConsultUSA is committed to providing equal employment opportunities (EEO) to all qualified employees and applicants for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, pregnancy, ancestry, or status as a covered veteran as well as any other prohibited criteria under any applicable federal, state, and local laws applicable to ConsultUSA.
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