Case Support Associate - 702806

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. *

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to educate consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.

DCWP’s General Counsel Division seeks a Case Support Associate to be a member of a collaborative team of employees engaged in ensuring the integrity of the agency’s business records. Work performed by this position is integral to the agency’s legal operations of reviewing and processing documents from the Office of Trials and Hearings (OATH).

Responsibilities include but are not limited to:

• Process decisions, adjournments, motions to vacate, appeal decisions, and reschedule cases , in internal database;

• Conduct complex and detailed research, related but not limited to, preparing and communicating offers of settlement;

• Participate in internal and external community based training, outreach & education, projects and initiatives, as needed;

• Conduct quality assurance reviews of electronic business records and documentation;

• Prepare spreadsheets summarizing work performed or assigned;

• Liaise with internal and external stakeholders, including members of the public, businesses and sister agencies;

• Respond to inquiries from businesses;

• Perform other administrative tasks, special projects and assignments, as needed.

CLERICAL ASSOCIATE - 10251