TOC Technician

Job Summary

Technical Operations Center Technician position is a full time opportunity for an individual with prior, hands-on experience working in a multi-site, Contact Center focused environment. In this role you will be responsible for proactive and reactive security and network monitoring of all Consumer Cellular internal and external network, application, and hardware environments. You will utilize analytical and problem solving skills to identify, triage, and escalate issues to security engineers, network specialists, system engineers, and local helpdesk technicians. You will be working within a group of highly motivated Information Technology professionals committed to keeping Consumer Cellular #1.

Duties And Responsibilities

• Monitor information on all network sites with the use of various monitoring tools
• Monitor security tools for active alerts and work with corporate security to resolve them
• Identify and resolve or escalate any possible outages or deterioration of components in the system
• Act as first point of contact for incident and problem resolution
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner
• Ensure proper escalation to technology operations teams and local system technicians
• Coordinate communications status updates to all stakeholders
• Maintain detailed logs and updated operational procedure documents
• Open and track support tickets with external vendors including telco and network carriers
• Monitor network security and report and document any potential breaches
  
  
  

Job Qualifications

• High School diploma or GED is required.
• 4 years in a previous IT role.
• Technical certifications a plus
• Computer literacy is a must
• Advanced problem solving skills
• Ability to communicate clearly verbally and in writing
• Attention to detail
• Advanced understanding of networks and computer hardware
• Previous help desk or IT ticketing experience a plus
• Previous network operations center or network administration experience a plus
• The Security Operations Center is staffed 24x7x365, and this position will require night and/or weekend shifts. We will train the right individuals who demonstrate a strong aptitude for learning and a desire to gain new skills.
• Shift 1: Sunday – Tuesday, every other Wednesday 7am-7:15pm 45 minute lunch break
• Shift 2: Thursday – Saturday, every other Wednesday 7am-7:15pm
• Shift 3: Sunday –Tuesday, every other Wednesday 7pm-7:15am
• Shift 4: Thursday – Saturday, every other Wednesday 7pm-7:15am
  
• Work Environment: Office
  
  

About Consumer Cellular

Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50 . Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $52,500
• Maximum Salary: $63,000
  
  
  

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program
• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
  
  
  

Pre-employment Background Check And Drug Screen Is Required.

Primary Location

United States-Arizona-Scottsdale

Job

Information Technology

Schedule

Full-time

Travel

No

Job Posting

Feb 27, 2025

Unposting Date

Mar 5, 2025