What are the responsibilities and job description for the Customer Service Representative - Tempe, AZ position at Consumer Cellular?
Who We Are
Consumer Cellular is proud of our Company culture based on a foundation of happy employees, focusing on doing the right things and ultimately enjoying what we do and who we do it for. Over the past two decades, we have been laser focused on creating an experience for customers that leaves them feeling like part of the family. We combine exceptional customer support with the best products and service to provide unmatched value. We measure our success by the customers, employees and communities we impact.
Part of taking care of our employees includes investing in their present and future. Consumer Cellular subsidizes medical benefits at 93% of the premiums, offers competitive pay and earning opportunities and discounted cell service options. We know that preparing for the future matters and we offer a 6% match on 401k, tuition assistance and training and development for future career growth. Just when you thought it could not get any better we offer a base salary of at least $17 an hour with additional incentives and earning possibilities.
What You will Do
- Customer Advocate - You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 30 calls from our customers across the country. This is the perfect opportunity for you to build connections, build trust and create a differentiated experience.
- Difference Maker -You will be the difference maker when it comes to how you explain cellular phones, billing, or general questions that our customers have. What some understand about phones, others might not so it is about taking the time to explain technology in a way that resonates with non-technology users.
- Mission Focused – we are wildly passionate about taking great care of our customers and this means that our employees are present, ready, and best prepared to take great care of customers. We all know how it feels to sit on hold, the music is the worst, we do not want to be that Company. Being on time for all shifts is how we can take great care of customers.
- Team Player – We win, we celebrate, we laugh, we cry, we appreciate and respect each other as professionals, teammates, and the secret sauce to Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents.
What Skills You Need (Do not worry we train the rest)
- Right Attitude – Come prepared with an attitude focused on learning, creating great experiences and receiving feedback in a positive way.
- Experience – High school diploma or equivalency is required. We also require at least 1 year of customer service experience.
- Office Computer Skills – You will need to come with basic computer skills (general typing, data entry and basic computer operation).
Physical Demands & Work Environment
The physical demands in the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The noise level in the work environment is usually moderate.
Disclaimer
The above statements are intended to describe the general nature and level of work performed and are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50 . Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.
Pre-employment background check and drug screen is required.
Salary : $17
