IT Product Owner

Job Summary
The ideal candidate for the Product Owner position is excited by technology, passionate about learning, and should view every customer interaction as an opportunity to create an exceptional experience. The Product Owner will need to be entrepreneurial and work in a highly collaborative environment. They will have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. This employee will dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. An ideal candidate is someone who has excellent judgment and high standards, and is an articulate, persuasive communicator and a good writer. People trust and respect the Product Owner and they like to work with them. The Product Owner is eager to pioneer new experiences, putting the customer first and challenging conventional wisdom.

Responsibilities

• Define a data-driven product vision, develop business cases and requirements, and prioritize competing opportunities.
• Partner with other teams across Consumer Cellular to identify and influence development of new products and services.
• Interact with stakeholders at multiple levels and in multiple locations, and work with business, operations, tech, and BI teams to define and deliver solutions.
• Author user stories and product requirements, while contributing to the technical design of new product features.
• Work directly with technical teams to build exceptional products.
• Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance business needs versus technical or operational constraints.
• Utilize Agile methodology & tools (Jira, Confluence).
• Understand dimensions of data quality.
• Coordinate with stakeholders on incident management.

Qualifications

• 3 years of progressive experience with IT project execution.
• Bachelor's Degree in Business, IT, Engineering or related and applicable experience.
• Experience authoring stories and documenting requirements in tools such as Jira, Confluence, etc.
• Verifiable success of performance against goals and objectives.
• Knowledge of SQL.
• Strong analytical skills.
• Strong communication skills.
• Experience working in Scrum Agile.
• Experience with the SDLC and tools: Jira, Confluence, GitHub, etc.
• Ability to prioritize effectively.

About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50 . Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $111,300
• Maximum Salary: $161,700

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program

• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
  

Pre-employment background check and drug screen is required.