What are the responsibilities and job description for the Remote Inbound Sales Representative - Louisville, KY position at Consumer Cellular?
Who We Are
Consumer Cellular is proud of our Company culture based on a foundation of happy employees, focusing on doing the right things and ultimately enjoying what we do and who we do it for. Over the past two decades, we have been focused on creating an experience for consumers that leaves them feeling like part of the family. We combine exceptional customer support with the best products and service to provide unmatched value. We measure our success by the customers, employees and communities we impact.
Part of taking care of our employees includes investing in their present and future. Consumer Cellular subsidizes medical benefits at 93% of the premiums, offers competitive pay and earning opportunities, and discounted cell phone service options. We know that preparing for the future matters and we offer a 6% match on 401k, tuition assistance and training and development for future career growth. Just when you thought it could not get any better, we offer a base salary of at least $17 an hour with additional incentives and earning possibilities.
What You Will Do
- Customer Advocate - You are the difference between a happy customer and someone paying more for less value with one of our competitors. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. As an Inbound Sales Representative, you will provide outstanding customer service before and during the sale.
- Trusted Advisor - You will be the difference maker when it comes to how you explain cellular phones while actively listening to our customers’ needs and recommending the perfect technology and service plans to meet their requirements. What some understand about phones, others might not, so it is about taking the time to explain technology in a way that resonates with non-technology users and helping them understand the value of our products.
- Multitasker - Inbound Sales Representatives bring all their multitasking and people skills to bear when working with our customers. This means data entry on a computer and logging sales, researching solutions, answering customer questions, and asking probing questions all while speaking with our consumers on the phone.
- Team Player - We win, we celebrate, we laugh, we appreciate and respect each other as professionals, teammates and the secret sauce to Consumer Cellular. This means we work collaboratively and appreciate each other’s differences, strengths and talents. Team Player - We win, we celebrate, we laugh, we appreciate and respect each other as professionals, teammates and the secret sauce to Consumer Cellular. This means we work collaboratively and appreciate each other’s differences, strengths and talents.
What Skills You Need
- Right Attitude - Come prepared with an attitude focused on learning, creating great experiences and receiving feedback in a positive way.
- Goal Oriented - Bring your ability to motivate yourself and drive sales to achieve your bi-weekly commissions and meet your metrics. Your knowledge of satisfying customers and meeting their needs will achieve the results you desire.
- Experience - At least 1 year of over-the-phone sales experience. Previous experience working with an enterprise Customer Relationship Management (CRM) platform is a plus.
- Office Computer Skills - You will need to come with basic computer skills (general typing, data entry and basic computer operation).
- Communication – while the ability to communicate professionally and politely is required, we have customers who need effective communication in both Spanish and English. The ability to communicate, verbal and written, in both Spanish and English is preferred. (Ability to successfully pass a fluency test is required to be considered for the Bilingual opportunity).
About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50 . Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.
Pre-employment background check and drug screen is required.
Salary : $17
