What are the responsibilities and job description for the Retail Store Manager - Tacoma, WA position at Consumer Cellular?
Job Summary
The Retail Store Manager role requires meeting and exceeding client field expectations with overall store responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, Retail Store Manager must have excellent customer service skills, the ability to identify, hire, train and manage talent and the ability to lead and develop others. Retail Store Manager's must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing both full and part-time Mobile Advisors.
The starting salary for this role is at least $71,400 / annual (minimum) plus a monthly bonus. We believe in a life / work balance! This role leads a team for 40 hours a week (in-store) which provides the ability to spend the remainder of the week doing the things YOU love best!
Essential Functions
- Manages all aspects of in-store execution within assigned store, including but not limited to : staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
- Establishes and maintains critical relationships with field leadership.
- Ensures and promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of all directives.
- Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
- Ensures employee satisfaction through progressive employee engagement.
- Interviews and hires high quality full and part time Sales Reps.
- Manages attrition through key performance indicators.
- Manages performance in store to achieve all sales and customer service objectives.
Supervisory Or Management Responsibility / Decision Making Level
Salary : $71,400
