What are the responsibilities and job description for the Talent Acquisition Partner position at Consumer Cellular?
Job Summary
Do you enjoy finding the unfindable? Do you have a knack for finding potential and turning into something amazing? Are you fueled by achieving things that others thought impossible? If any of these sound like YOU, Consumer Cellular would invite you to consider joining the team as a Talent Acquisition Partner. We are looking for someone in Louisville that will contribute to building a culture of fun, empathy and above all else doing the right things.
So why do we call our Recruiting professionals, Talent Acquisition Partners? It is because they are partners to the business, candidates and truly focused on finding talent and not just hires. At Consumer Cellular we are hyper focused on creating Happy Customers and this is only achievable by having Happy Employees. We are contributing to a culture of growth and empowering our employees to use their talents to their fullest potential to achieve something incredible.
This role supports our Customer Service Contact Centers and High Volume is our middle name. In Louisville, we are just planting roots and looking to build an unparalleled team of customer service professionals. This means we have classes frequently but we are committed to finding talent that wants to deliver the best possible experience for our customers. This role really demands creative and unrelenting passion for finding talent that cannot just do the job but thrives in the career.
Who Are You
Creative Counselor – You know that talent comes in all different forms. You are able to influence and counsel candidates on how their skills could best fit into the role. You listen to what is important to them and what they are looking for and you help make the connections to what the Company offers.
Sourcing Specialist – You know the days of just posting a position and having talent knock on the doors are GONE. You understand the at least 30% of your day is spent doing outreach to passive job seekers and inviting them to consider a new career. You are not happy unless you have turned over every possible rock to find new ways to network and find talent.
Data Driven – You just did a little dance when you read the word DATA (you did it again) because you know that data is the foundation of finding great talent. You are skilled on using data to make informed and strategic decisions. You love pulling information from multiple sources and creating an Excel spreadsheet is in the top 3 of your favorite things to do.
Resilient Rebounder – You know that not every candidate is going to be the best fit for the role BUT you do not give up. You keep pushing forward and know that the right candidate could be the next call. You understand that is might take 10 no’s to get a yes but you find that YES to be a sweet victory. You also are able to maintain your energy level from the first candidate to the tenth candidate of the day.
Team Player – You know there is no “I” in team but there is one in WIN and we win as a team. You are able to learn and collaborate with your team members on creating and executing best practices. You are not afraid to lend a hand when you see a partner needing support. You are willing to share your lesson learned for the betterment of the organization.
What Skills You Must Have Day One (We will train the rest)
Relevant Experience – You have at least one year of full-cycle recruiting experience in a high volume environment. Experience in contact center recruiting is preferred. Sourcing and candidate attraction experience is a must have for this role!
ATS Experience – You have experience effectively managing a workbench by using an Applicant Tracking System (ATS) in a compliant and consistent manner. We use Taleo and if you have experience in Taleo that would certainly be a bonus.
Communication – You will need to be able to communicate in a way that makes candidates feel welcomed and appreciated. We communicate via email, text, phone calls or any other method imaginable to reach talent (we are not above smoke signals)!
About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50 . Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation’s largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular’s wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.
Do you enjoy finding the unfindable? Do you have a knack for finding potential and turning into something amazing? Are you fueled by achieving things that others thought impossible? If any of these sound like YOU, Consumer Cellular would invite you to consider joining the team as a Talent Acquisition Partner. We are looking for someone in Louisville that will contribute to building a culture of fun, empathy and above all else doing the right things.
So why do we call our Recruiting professionals, Talent Acquisition Partners? It is because they are partners to the business, candidates and truly focused on finding talent and not just hires. At Consumer Cellular we are hyper focused on creating Happy Customers and this is only achievable by having Happy Employees. We are contributing to a culture of growth and empowering our employees to use their talents to their fullest potential to achieve something incredible.
This role supports our Customer Service Contact Centers and High Volume is our middle name. In Louisville, we are just planting roots and looking to build an unparalleled team of customer service professionals. This means we have classes frequently but we are committed to finding talent that wants to deliver the best possible experience for our customers. This role really demands creative and unrelenting passion for finding talent that cannot just do the job but thrives in the career.
Who Are You
Creative Counselor – You know that talent comes in all different forms. You are able to influence and counsel candidates on how their skills could best fit into the role. You listen to what is important to them and what they are looking for and you help make the connections to what the Company offers.
Sourcing Specialist – You know the days of just posting a position and having talent knock on the doors are GONE. You understand the at least 30% of your day is spent doing outreach to passive job seekers and inviting them to consider a new career. You are not happy unless you have turned over every possible rock to find new ways to network and find talent.
Data Driven – You just did a little dance when you read the word DATA (you did it again) because you know that data is the foundation of finding great talent. You are skilled on using data to make informed and strategic decisions. You love pulling information from multiple sources and creating an Excel spreadsheet is in the top 3 of your favorite things to do.
Resilient Rebounder – You know that not every candidate is going to be the best fit for the role BUT you do not give up. You keep pushing forward and know that the right candidate could be the next call. You understand that is might take 10 no’s to get a yes but you find that YES to be a sweet victory. You also are able to maintain your energy level from the first candidate to the tenth candidate of the day.
Team Player – You know there is no “I” in team but there is one in WIN and we win as a team. You are able to learn and collaborate with your team members on creating and executing best practices. You are not afraid to lend a hand when you see a partner needing support. You are willing to share your lesson learned for the betterment of the organization.
What Skills You Must Have Day One (We will train the rest)
Relevant Experience – You have at least one year of full-cycle recruiting experience in a high volume environment. Experience in contact center recruiting is preferred. Sourcing and candidate attraction experience is a must have for this role!
ATS Experience – You have experience effectively managing a workbench by using an Applicant Tracking System (ATS) in a compliant and consistent manner. We use Taleo and if you have experience in Taleo that would certainly be a bonus.
Communication – You will need to be able to communicate in a way that makes candidates feel welcomed and appreciated. We communicate via email, text, phone calls or any other method imaginable to reach talent (we are not above smoke signals)!
About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50 . Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation’s largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular’s wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.
