Trainer - Oklahoma City, OK

Job Summary

We are looking for a skilled and passionate Trainer who is a confident public speaker and a dedicated educator. This role involves training new hires and existing employees in call centers and retail environments and staying current with the latest training tools and techniques to enhance employee development and performance. The ideal candidate will be responsible for developing and delivering engaging training materials, applying adult learning principles to maximize content retention, and assessing the effectiveness of training programs. In addition to strong facilitation skills, the Trainer will demonstrate key leadership competencies, such as team building, accountability, decision-making, and adaptability, while fostering a positive, supportive, and collaborative training environment. The Trainer will also support the onboarding process, including system setup and performance evaluations, and collaborate closely with training staff, recruiting teams, and site leadership to ensure high graduation and employee retention rates.

Responsibilities

Provide courteous, accurate , and efficient service to team members, co-workers, and customers.

• Role model company values, behaviors, and best practices to set a positive example for team members.
• Lead by example in accountability, work ethic, and team collaboration, inspiring others to do their best work.
• Develop and deliver training programs for new hires and existing employees in call centers and retail environments, ensuring the content aligns with company goals and enhances employee performance.
• Organize, direct, and monitor employees' daily activities in these environments, providing guidance and support as needed.
• Foster strong, high-performing teams that thrive on competition and camaraderie while striving to meet or exceed performance metrics.
• Manage timecards, performance reviews, feedback documentation, and maintain records of requests and co ncerns .
• Handle team member questions and offer guidance or suggestions as necessary, promoting a positive and collaborative environment.
• Address grievances, resolve issues when possible, and escalate to management for assistance when needed.
• Identify areas for improvement, providing actionable feedback to team members to help them succeed.
• Maintain in-depth knowledge of company products, services, and processes to ensure accurate and efficient training delivery.
• Ensure training programs create an environment of maximum content retention by applying adult learning principles effectively.
• Perform any additional tasks or projects as assigned by the management team.