What are the responsibilities and job description for the Trainer position at Consumer Cellular?
Job Summary
We are looking for a skilled and passionate Trainer who is a confident public speaker and a dedicated educator. This role involves training new hires and existing employees in call centers and retail environments and staying current with the latest training tools and techniques to enhance employee development and performance. The ideal candidate will be responsible for developing and delivering engaging training materials, applying adult learning principles to maximize content retention, and assessing the effectiveness of training programs. In addition to strong facilitation skills, the Trainer will demonstrate key leadership competencies, such as team building, accountability, decision-making, and adaptability, while fostering a positive, supportive, and collaborative training environment. The Trainer will also support the onboarding process, including system setup and performance evaluations, and collaborate closely with training staff, recruiting teams, and site leadership to ensure high graduation and employee retention rates.
Responsibilities
Provide courteous, accurate, and efficient service to team members, co-workers, and customers.
Role model company values, behaviors, and best practices to set a positive example for team members.
Lead by example in accountability, work ethic, and team collaboration, inspiring others to do their best work.
Develop and deliver training programs for new hires and existing employees in call centers and retail environments, ensuring the content aligns with company goals and enhances employee performance.
Organize, direct, and monitor employees’ daily activities in these environments, providing guidance and support as needed.
Foster strong, high-performing teams that thrive on competition and camaraderie while striving to meet or exceed performance metrics.
Manage timecards, performance reviews, feedback documentation, and maintain records of requests and concerns.
Handle team member questions and offer guidance or suggestions as necessary, promoting a positive and collaborative environment.
Address grievances, resolve issues when possible, and escalate to management for assistance when needed.
Identify areas for improvement, providing actionable feedback to team members to help them succeed.
Maintain in-depth knowledge of company products, services, and processes to ensure accurate and efficient training delivery.
Ensure training programs create an environment of maximum content retention by applying adult learning principles effectively.
Perform any additional tasks or projects as assigned by the management te
Minimum Qualifications (Education, Experience, Skills)
High school diploma or equivalent required; bachelor’s degree in education, Human Resources, or related field preferred.
At least 2 years of experience in training or instructional role, preferably in a call center or retail setting.
Strong presentation, communication, and interpersonal skills.
Experience in developing training materials and delivering effective training programs.
Knowledge of adult learning principles and techniques for optimizing training outcomes. Ability to assess training needs and adjust content to meet the needs of different learner groups.
Proficiency with MS Office Suite or similar tools; experience with Learning Management Systems (LMS) is a plus.
Strong organizational skills with the ability to manage multiple training sessions and projects.
Ability to provide constructive feedback in a positive, motivating manner.
Flexibility and adaptability to work effectively in a fast-paced, dynamic environment.
About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50 . Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation’s largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular’s wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.
We are looking for a skilled and passionate Trainer who is a confident public speaker and a dedicated educator. This role involves training new hires and existing employees in call centers and retail environments and staying current with the latest training tools and techniques to enhance employee development and performance. The ideal candidate will be responsible for developing and delivering engaging training materials, applying adult learning principles to maximize content retention, and assessing the effectiveness of training programs. In addition to strong facilitation skills, the Trainer will demonstrate key leadership competencies, such as team building, accountability, decision-making, and adaptability, while fostering a positive, supportive, and collaborative training environment. The Trainer will also support the onboarding process, including system setup and performance evaluations, and collaborate closely with training staff, recruiting teams, and site leadership to ensure high graduation and employee retention rates.
Responsibilities
Provide courteous, accurate, and efficient service to team members, co-workers, and customers.
Role model company values, behaviors, and best practices to set a positive example for team members.
Lead by example in accountability, work ethic, and team collaboration, inspiring others to do their best work.
Develop and deliver training programs for new hires and existing employees in call centers and retail environments, ensuring the content aligns with company goals and enhances employee performance.
Organize, direct, and monitor employees’ daily activities in these environments, providing guidance and support as needed.
Foster strong, high-performing teams that thrive on competition and camaraderie while striving to meet or exceed performance metrics.
Manage timecards, performance reviews, feedback documentation, and maintain records of requests and concerns.
Handle team member questions and offer guidance or suggestions as necessary, promoting a positive and collaborative environment.
Address grievances, resolve issues when possible, and escalate to management for assistance when needed.
Identify areas for improvement, providing actionable feedback to team members to help them succeed.
Maintain in-depth knowledge of company products, services, and processes to ensure accurate and efficient training delivery.
Ensure training programs create an environment of maximum content retention by applying adult learning principles effectively.
Perform any additional tasks or projects as assigned by the management te
Minimum Qualifications (Education, Experience, Skills)
High school diploma or equivalent required; bachelor’s degree in education, Human Resources, or related field preferred.
At least 2 years of experience in training or instructional role, preferably in a call center or retail setting.
Strong presentation, communication, and interpersonal skills.
Experience in developing training materials and delivering effective training programs.
Knowledge of adult learning principles and techniques for optimizing training outcomes. Ability to assess training needs and adjust content to meet the needs of different learner groups.
Proficiency with MS Office Suite or similar tools; experience with Learning Management Systems (LMS) is a plus.
Strong organizational skills with the ability to manage multiple training sessions and projects.
Ability to provide constructive feedback in a positive, motivating manner.
Flexibility and adaptability to work effectively in a fast-paced, dynamic environment.
About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50 . Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation’s largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular’s wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and Youtube.
