Application Administrator (SharePoint)

JOB SUMMARY

The Consumer Direct Care Network team provides care and support for people in their homes and communities. Our commitment to our core values of R*espect, Integrity, Service, and E*xcellence guides our interactions with our community. The general purpose of this role is to document, administer, support, and train on new and existing SharePoint applications. Additionally, the promotion of cohesiveness in the office environment and the support of day-to-day operations is vital to the success of this position. This position works closely with Business Leadership to develop quality processes and fully use IT applications.

JOB DUTIES

• Effective written and verbal communication
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate high-level problem-solving and decision-making skills
• Mid-level escalation for troubleshooting and system outages
• Maintain necessary skills and knowledge to coordinate workflow
• Promptly address and resolve incoming incidents and requests within agreed-upon time frames
• Develop documentation to incorporate proper processes and procedures as standards
• Monitor deliverables and ensure prompt completion of projects
• Lead, supervise, and complete special projects
• Lead in professional development and training activities
• High-level technical leadership and mentorship of other Information Technology staff
• Prioritize and multitask effectively
• Provide excellent customer service
• Provide peer mentoring and training to coworkers in clear non-technical language
• Maintain SharePoint for a high level of uptime and security
• Make recommendations for needed system upgrades/changes
• Configure, test, and administer application software, and system management tools
• Plan and implement systems automation as needed for better efficiency
• Afterhours work as needed for system upgrades and outages
• Participate in on-call rotation
• Other duties as assigned
• Manage user access and add new users to SharePoint

QUALIFICATIONS

• Associate degree in Information Technology or equivalent experience
• Experience in 2 or more of the following: SQL Server, Power BI, Power Automate
• Be able to successfully pass a background screening
• Employees must provide their own reliable internet if working a remote/hybrid position

PHYSICAL DEMANDS

The physical demands of this position are those required by an individual performing the essential duties of this job, as described above. Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform the essential functions of this job.

Job Types: Full-time, Permanent

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Compensation Package:

• Yearly pay

Schedule:

• 8 hour shift
• On call

Work Location: Hybrid remote in Missoula, MT 59808