Bilingual Training Coordinator II - Spanish

JOB SUMMARY

Training Coordinator II provides and coordinates training to Members and Authorized Representatives seeking access and support to the Colorado Consumer Directed Attendant Support Services (CDASS) program. They work in compliance with the Federal / State Regulations and within the Department of Health Care Policy and Finance (HCPF) rules. They maintain and coordinate a caseload of Members enrolled in CDASS and support day-to-day operations and client advocacy as well as promote and help maintain a cohesive office environment.

JOB DUTIES

• Maintain and coordinate a caseload of Members enrolled in CDASS
• Coordinate Member’s training needs in compliance with Federal / State Regulations, HCPF rules, and contract requirements
• Communicate effectively
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Ability to meet position requirements with minimal direct oversight
• Demonstrate effective problem-solving skills
• Exhibit computer efficiency
• Maintain necessary skills and knowledge to coordinate workflow
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Be able to handle complex programs and special projects and ensure timely completion
• Provide excellent customer service both to internal and external Members and Stakeholders
• Ensure trainings are completed within the timeline established in the contract
• Travel within the assigned geographic area as required or requested by Members
• Be able to successfully represent the company at stakeholder meetings and community events
• Receive and process referrals from Case Management Agencies
• Follow-up on referrals by making initial contact, proving initial training overview, and scheduling training within established requirements or expectations
• Track training and provide support to Members / Authorized Representatives to administer the program according to contract requirements
• Be able to triage and handle escalated customer service issues
• Review training curriculum documents for accuracy and completion and follow up with Members / Authorized Representatives as needed
• Submit completed training to case managers for final approval
• Complete appropriate and timely documentation on all activities of daily job performance
• Assist in maintaining all databases and electronic files
• Assist in state-wide case manager training or IHSS trainings within the established requirements as needed
• Other duties as assigned

QUALIFICATIONS

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.