What are the responsibilities and job description for the Network Engineer position at Consumer Direct Care Network?
JOB SUMMARY
The Consumer Direct Care Network team provides care and support for people in their homes and communities. Our commitment to our core values of Respect, Integrity, Service, and Excellence guides our interactions with our community.
JOB DUTIES
- Responsible for strategic planning, designing, implementing, and maintaining network infrastructure to ensure optimal performance and reliability
- Collaborate with various teams to develop network architectures, manage projects, and troubleshoot complex issues.
- Monitor network performance and integrity and offer proactive suggestions to improve existing network infrastructure.
- Promote cohesiveness in the office environment
- Support day-to-day operations
- Manage and optimize dynamic routing protocols such as BGP (Border Gateway Protocol) and OSPF (Open Shortest Path First) for both LAN and WAN environments.
- Lead the troubleshooting and resolution of complex network issues to ensure maximum uptime and performance.
- Lead efforts for office moves, closings, and openings to include cabling, circuits, network equipment, and WAN
- Technical leadership and mentorship of other Information Technology staff
- Effective written and verbal communication
- Able to work with minimal direction, prioritize and multitask effectively
- Provide excellent customer service
- Comply with applicable legal requirements, standards, policies, and procedures
- Demonstrate dependability
- Demonstrate expert level problem solving and decision-making skills
- Maintain necessary skills and knowledge to coordinate workflow
- Promptly address and resolve incoming incidents and requests within agreed upon time frames
- Develop documentation to incorporate proper processes and procedures as standards
- Monitor deliverables and ensure timely completion of projects
- Provide peer mentoring, training to coworkers in clear non-technical language
- Occasional travel to remote offices and the data center
- Afterhours work as needed for system upgrades and outages
- Participate in on call rotation
- Other duties as assigned
QUALIFICATIONS
- Minimum 5 years IT Network Administrator experience Required
- 2 Year Windows System Administration or Engineering experience Preferred
- 2 Years Enterprise Datacenter Experience Preferred
- Associate degree in Information Technology or equivalent experience
- CISSP, CCNP, CCIE active certifications preferred
- Demonstrated knowledge in networking to include routers, switching, SD-WAN/VPN, Firewalls, IPS/IDS
- Demonstrated ability to design, implement and troubleshoot Wi-FI and security infrastructure.
- Demonstrated knowledge of hybrid infrastructure, Azure preferred
- Be able to successfully pass a background screening
- The physical demands of this position are those required by an individual performing the essential duties of this job, as described above. Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform the essential functions of this job.
- Employees must provide their own reliable internet if working a remote/hybrid position.
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
