Operations Supervisor

JOB SUMMARY

The Operations Supervisor is responsible for supervising the day-to-day operations of Consumer Direct Care Network programs while maintaining compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position is responsible for supervising general office affairs, maintaining continuous service quality, monitoring compliance with regulations, training administrative and program staff, and implementing special projects. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

• Oversee daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals
• Oversee compliance with regulations and Managed Care Organization (MCO) program rules.
• Oversee continuous service quality at the program level
• Promote cohesiveness in the office environment
• Oversee day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Collect and analyze program scorecard, dashboard, and key performance indicators
• Comfortable with public speaking
• Communicate effectively
• Oversee compliance with applicable legal requirements, standards, policies, and procedures
• Oversee advanced reporting
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Oversee complex service programs and special projects
• Identify and implement process improvement efforts
• Oversee special projects including, but not limited to:
• Annual review of policy and procedures
• Annual review of standard operating procedures
• Annual satisfaction survey
• Large-scale enrollments and transitions as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Participate in, and assign professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Recruit, hire, train, and supervise employees
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Travel within the assigned geographic area as required
• Oversee client enrollment, assessments, and supervisory visits as needed
• Oversee certification and credentialing process for all service lines as needed
• Ensures timely payroll processing by overseeing administrative functions as needed
• Bilingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree preferred
• 2-4 years office experience preferred
• Combination of education and experience
• 2 years leadership experience preferred
• Experience with accounting, billing, and finance required
• This is a driving role and reliable transportation and a valid driver's license is required
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.