What are the responsibilities and job description for the Customer Service/Collector position at Consumer Portfolio Services, Inc.?
Unlock Your Potential with CPS: Now Hiring Enthusiastic Collectors!
About Consumer Portfolio Services Inc.:
CPS is more than just a leader in the sub-prime auto finance industry; we're a close-knit team driven by excellence, innovation, and a commitment to helping people. We offer a high-energy, supportive work environment where hard work and dedication are recognized and rewarded. At CPS, we’re all about opening doors for individuals and creating opportunities for career growth and success. If you’re ready to make an impact and develop your career, CPS is the place to be!
About the Position:
We’re seeking a Collector who’s ready to dive into a fast-paced role focused on asset protection, delinquent account management, and relationship-building with our customers. As a key player on our team, you’ll have the opportunity to connect with customers across phone, chat, email, and text messaging- providing them with clear, compassionate, and effective communication.
Key Responsibilities:
- Protect and recover assets by handling collections on delinquent accounts.
- Prevent losses and control delinquent balances effectively.
- Maintain consistent, professional communication with customers through various channels (phone, chat, email, and text)
- Show initiative to continually learn, grow, and enhance your skills.
- Effectively prioritize and shift focus between tasks as needed, ensuring proper attention to each responsibility without compromising quality.·
What We’re Looking for in You:
- Strong written and verbal communication skills that create positive, productive customer experiences.
- Ability to set priorities, meet deadlines and remain focused on desired results.
- Resilience and determination to achieve results, even when faced with challenges.
- A team-oriented mindset that thrives in a high-energy environment.
- Has a strong work ethic, is dependable, and is always eager to learn.
- Basic math and computer skills, with the ability to type 30 words per minute.
- Highschool diploma or equivalent experience.
- Bilingual in Spanish (a plus, with additional compensation!).
Benefits:
- Work-Life Balance- Enjoy a consistent schedule with no split shifts and no Sundays.
- Supportive Culture- You’re not just an employee, you are part of an environment that values every individual.
- Competitive Benefits- We offer a comprehensive package including 401(k), medical, dental, and vision insurance, life and disability insurance, and paid time off. Additionally, our employees enjoy a range of exclusive perks, incentives, and a competitive bonus structure designed to reward performance and dedication.
Employer Notice:
Consumer Portfolio Services, Inc. is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis or characteristics protected by law.
This job advertisement does not list all the duties of the job; it is merely a summary and other duties may be assigned.
Please be advised this job advertisement is not a contract for employment. If you are hired, your employment will be at-will. Employment is contingent upon a successful background check. Your employment can be terminated without cause or notice, for any reason, at any time, at the option of either the Company or you. Also, no management representative of the Company, except the President, has any authority to enter into any agreement contrary to that of at- will employment.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have an open loan with Consumer Portfolio Services, Inc.?
Experience:
- Collections: 1 year (Preferred)
- Computer/typing: 1 year (Required)
- Call center: 1 year (Preferred)
- Customer Service: 1 year (Required)
Ability to Relocate:
- Maitland, FL 32751: Relocate before starting work (Required)
Work Location: In person
Salary : $17
