What are the responsibilities and job description for the Deficiency Collector position at Consumer Portfolio Services, Inc.?
About the Company:
Consumer Portfolio Services, Inc. is a leader in the sub-prime auto finance industry, is a fast-paced, aggressive mid-sized company that has shown consistent revenue growth year after year. We pride ourselves on delivering the highest level of service in the Financial Services Industry that provides indirect automobile financing to individuals with past credit problems, low incomes or limited credit histories.
About the Position:
Deficiency Collector - Oak Brook, IL (In-Office Position Only)
Works directly with customers to negotiate payment solutions on pre charge-off and charged-off accounts. In addition to the expectation that you adhere to your department's attendance policy, duties include but are not limited to the following.
- Contact customers in the assigned queue to collect payments on pre charged-off and charged-off accounts. Strive to get the deficiency balance paid in full, settled or make mutually acceptable payment arrangements.
- Negotiate settlement agreements in a professional manner and in compliance with department guidelines.
- Conduct skip tracing work to locate "good contact information and assets" of assigned accounts.
- Identify accounts that meet criteria for legal referral and obtain required account information prior to submitting referral request.
- Consistently document reason for delinquency and update all accounts with the conversation.
- Assist the department with incoming calls and bring accounts to a satisfactory conclusion.
- Thoroughly work assigned queues to successfully meet or exceed individual and/or team goals for dollars collected.
- In every aspect of job performance, comply with all federal and state laws, internal policies/procedures, and call quality standards.
- Refer to a supervisor any accounts that require his/her authorization.
- Maintain a professional and customer-friendly manner with each account. Display a willingness to take direction, work cooperatively with management and co-workers, and project a positive demeanor.
- Other responsibilities may be assigned.
Benefits:
We recognize people as our most valuable asset. Our competitive salary and benefits package include 401(k), medical, dental and vision insurance, life insurance, disability insurance, Company paid holidays, vacation and sick benefits.
Employer Notice:
Consumer Portfolio Services, Inc. is an equal opportunity employer that is committed to workforce diversity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis or characteristics protected by law.
This job advertisement does not list all the duties of the job; it is merely a summary and other duties may be assigned.
Please be advised this job advertisement is not a contract for employment. If you are hired, your employment will be at-will. Your employment and compensation can be terminated without cause or notice, for any reason, at any time, at the option of either the Company or you. Also, no management representative of the Company, except the President, has any authority to enter into any agreement contrary to that of at- will employment.
We are a nationwide Auto Finance Company.
If you are interested in applying for this position, please apply below on the Career - Opportunities page of our website.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have an open loan with Consumer Portfolio Services, Inc.?
Experience:
- Collections: 1 year (Required)
Work Location: In person
Salary : $20 - $23
