What are the responsibilities and job description for the Billing Support Specialist position at ConsumerDirect, Inc.?
***This position is full-time and in person located in Irvine, CA***
About ConsumerDirect
At ConsumerDirect, we’re transforming the way consumers control their credit, money and privacy through innovative software solutions. As one of Orange County’s Best Places to Work for four years running, we pride ourselves on a collaborative, inclusive, and growth-focused culture. Join our passionate team of professionals dedicated to making a real impact in the financial technology space. As we continue to scale and innovate, we’re looking for a talented individual to join us in our mission to revolutionize the industries we serve.
Position Overview:
The Billing Support Specialist is the primary owner of the Partner billing relationship. Works with the Team Leader of Partner Support and the Accounting Department on a variety of financial and non-financial tasks. Typical responsibilities of this role include ensuring all necessary billing databases are up to date, preparing month-end bills and invoices for Business Partners, processing of incoming and outgoing payments, and addressing billing inquiries by email and phone.
Job Duties:
- Coordinate all Partner on-boarding processes.
- Maintain Business to Business (B2B) Partner information in accounts receivables and payables database.
- Process electronic billing for B2B Partner accounts
- Manage the status of accounts and balances and identify inconsistencies.
- Ensure all B2B Partners remain informed of their outstanding debts and deadlines.
- Working with B2B Partners to research and resolve billing questions.
- Cultivate B2B Partner relationships by providing outstanding customer service.
- Communicate with B2B Partners through various channels such as telephone, email, and social media.
- Develop and maintain strong cross functional relationships with team members and other departments.
- Facilitate the completion of month end reports from entry to completion.
Qualifications:
- High school diploma or equivalent required with some college education (required)
- Minimum of 2-3 years of relevant work experience involving billing account management and customer support (highly preferred)
- Experience in accounting software (SAGE Intacct) highly preferred
- Proficient in Microsoft Office Suite with emphasis on Excel
- Demonstrates excellent communication skills for a variety of situations.
- Ability to work independently and in a cross-functional team.
- Strong time management skills with the ability to change priorities.
- Bilingual in English/Spanish is a plus.
Why Join Us?
At ConsumerDirect, we value and invest in our team members. Here’s what we offer:
- Open Time Off (AKA Unlimited PTO) with our open time off policy, allowing you the flexibility to recharge when you need it.
- 10 Paid Holidays throughout the year.
- Equity in the company, making you an owner and part of our shared success.
- 401(k) retirement plan to help you save for the future.
- Comprehensive medical, dental, and vision plans with PPO and HMO options, covering employees and their dependents.
- $20,000 company-sponsored life insurance and employer-sponsored long-term disability coverage.
- A $1,500 annual stipend for learning and development to support your professional growth.
- Free daily energy drinks, coffee, and snacks.
- Health and wellness benefits, including an LA Fitness membership.
“Consumer Direct embraces diversity, culture, and equal opportunity in a serious way. We are committed to promoting a workplace that represents a wide variety of, backgrounds, perspectives, skills and experiences."
Salary : $48,000 - $55,000
