Loan Origination Specialist

Consumers Credit Union (CCU) is adding a new Loan Origination Specialist to the Sales team! This is a great opportunity for someone who strives to cultivate a high level of member engagement by building a personalized, seamless, and easy experience as a trusted financial partner.

Schedule/Location: This position offers a hybrid work schedule where some of your work week will be onsite at our modern and amenities driven Lake Forest office location and the rest will be spent working remotely.

As a Loan Origination Specialist, you’ll work with both new and existing members, answering inbound phone calls, inbound web loan applications, and conducting outbound loan sales efforts. You will contact members to follow up on applications with no underwriting decision, processes visa limit increases, and handle loan status requests. Overall, the primary objective is to provide exceptional service to members, identify their loan needs, and offer suitable loan solutions to meet their financial goals.

CCU is a dynamic company that implements process improvements and changes frequently. The ideal candidate will be adaptable to change and will be able to steadily perform and react in a fast-paced work environment.

Main duties and responsibilities:

• Responsible for presenting member loan applications and all required additional information to the underwriting team for loan decisioning. Interfaces between the underwriting team and members, or potential members, to answer underwriting questions and to provide additional information as requested
• Respond and provide timely and accurate updates to members about loan applications and loan status requests and address any information or documentation required.
• service, promptly and effectively addressing member inquiries, concerns, and requests related to loan sales and application processes.
• Proactively reviews member credit reports to identify opportunities to educate on products that align with the members’ financial needs.
• Stays up to date on loan products, interest rates, and promotional offers to effectively communicate and promote loan options to members.
• Maintains accurate and up-to-date records of member interactions, loan applications, and loan status updates in the credit union's systems and databases.
• Identifies opportunities to enhance the loan application process, improve member experience, and streamline sales efforts within the loan sales department.
• Introduce credit union products and services such as collateral and credit protection services.

Qualifications

• High School Diploma or Equivalent - Minimum
• 2 years' experience in sales, customer service, insurance, financial institutions - Preferred
• Must be self-directed, ambitious, and comfortable in a highly goal-driven environment, with a passion for sales that make an impact!
• Interpersonal, written and verbal communication skills
• Ability to educate members on products and services and cross-sell with a needs-based approach
• Time management, organizational, follow up skills, and the ability to process paperwork in an efficient and accurate manner
• Computer proficiency in Microsoft Word, Excel and Loan Origination Systems or related.
• Availability to work 40 hours/week and be scheduled between the following hours:
  • Monday – Friday: 7:45AM – 6PM, Saturdays: 7:45AM – 1PM

Compensation & Benefits:

Budgeted amount for starting hourly: $23/hr annual bonus opportunity

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4 billion in assets and serves more than 220,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.