What are the responsibilities and job description for the Sr Energy Solutions Sales Cnsl position at Consumers Energy?
Location : This is a hybrid (virtual / onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to the Grand Rapids Service Centerlocated in Grand Rapids,MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
The Sr. Energy Solutions Sales Consultant (ESS) will be assigned to customers within an industry segment and are responsible to develop greater segment intelligence, industry trends, and customer insight. The incumbent is responsible as the customer's key contact to steward any service concerns or issues and uncover opportunity to deliver individualized solutions through consultation and solutions based sales. Deliver value for customers, enable long-term relationships, and achieve corporate goals tied to our Integrated Resource Plan (Demand Response, energy waste reduction, load growth / retention, sustainability, etc.).
Essential Duties and Responsibilities
- Work with internal teams to build holistic solutions to present one brand to clients. Ensure proper record keeping through the tracking and reporting of business activity through CRM Reporting
- Contact for electric and gas customers as it pertains to utility needs, issue resolution and escalation - rates, reliability, service, tariffs, billing, etc.
- Develop, maintain, and share segment industry knowledge, insight and trends. Communicate segment and customer feedback to inform internal departments and product owners of changing customer needs
- Engage business customers to deliver value through our portfolio of energy management programs and customized solutions and services. Identify, develop, and complete enrollment
- Complete administrative requirements to the standard associated with the sales acquisition process along with Customer resolution and defect management issues
- Other duties as assigned or may be necessary
Knowledge / Skills / Abilities
Education & Experience
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose : world class performance delivering hometown service.
What we offer :
Diversity, Equity & Inclusion :
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture : Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.
