What are the responsibilities and job description for the Supv Revenue Ops position at Consumers Energy?
Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
The Revenue Operations Department is tasked with the critical responsibility of collecting $7 billion in revenue annually. This is achieved through the comprehensive management of various payment programs and effective arrears management strategies. Additionally, the department plays a pivotal role in advocating for and connecting low to moderate-income customers with federal and state energy assistance programs. By ensuring these customers receive the necessary support, the department helps maintain financial stability and access to essential energy services.
The Supervisor Revenue Ops is responsible for leading a team of revenue operations support professionals to ensure adherence to quality standards, deadlines, and procedures, that result in achieving our financial goals as it pertains to arrears management in alignment with all applicable regulatory billing rule requirements. This leader will collaborate with various internal and external stakeholders, encourage problem solving while responsible for financial monitoring, analyzing, and reporting of customer arrears in the execution of dunning strategy up to and including the point of write-offs. Additionally, the Supervisor Revenue Ops will leverage their extensive understanding of rules, regulations, and financial proficiency, guiding their team members in resolving escalations and complex problems.
Essential Duties and Responsibilities
- Arrears Management: Apply industry-specific knowledge to analyze arrears data, identify trends, and develop strategies to improve recovery rates and reduce delinquency
- Reporting and Visualization: Create detailed reports and dashboards using Excel's pivot tables, charts, and graphs to effectively communicate data insights to stakeholders
- Automation and VBA: Implement automation solutions using Excel VBA to streamline processes, reduce manual effort, and enhance productivity
- Data Management: Efficiently manage large datasets, ensuring data integrity and consistency across various Excel workbooks and spreadsheets
- Advanced Data Analysis: Utilize Excel's advanced functions and formulas to perform comprehensive data analysis, including statistical analysis, trend identification, and forecasting
- Ensures execution of dunning processes and financial strategies are in compliance with all applicable regulated billing rules and internal financial processes
- Guides team in financial policy and procedure relating to customers with past-due accounts, supporting field collection operations and account maintenance relating to medical holds and long-term arrears
- Supports financial initiatives, projects, and problem solving to decrease overall uncollectible expense, including collaborative efforts with copartners impacting the financial health of the company
- Ensure team is executing administrative and financial tasks that may impact any reporting, collaboration, or compliance needs related to the arrears management strategy
- Aligns with other operational partners, both field and office, to ensure financial disconnection and dunning strategy does not negatively impact their operational deliverables or customer's experiences
- Other non-essential duties as assigned or may be necessary
Knowledge/Skills/Abilities
- Technical proficiency and experience using various productivity software; i.e., Microsoft Word, Excel, PowerPoint, SAP
- Excellent communication skills for interacting with team members, stakeholders, and presenting findings to leaders at all levels of the organization
- Ability to lead and inspire a team, foster a culture of collaboration, innovation, and high ethical standards
- Experience in collection & billing practices
- Problem solving and managing through ambiguity
- Ability to foster a collaborative environment, working closely with cross-functional teams
- Proficiency in analyzing data, identifying discrepancies, and drawing meaningful conclusions
Education/Experience
- Bachelor's degree in related discipline with two (2) or more years of experience in leadership, finance, regulatory, and/or compliance
- [OR] Associate's degree in related discipline with four (4) or more years of experience in leadership, finance, regulatory, and/or compliance
- [OR] High School Diploma/GED with six (6) or more years of experience in leadership, finance, regulatory, and/or compliance
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
- Competitive compensation packages
- Medical, Dental and Vision
- 401k with company match
- Paid parental leave
- Up to 13 paid Holidays
- Paid time off
- Educational Assistance Program
Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.
Job Segment: Compliance, Statistics, Law, Revenue, Manager, Legal, Data, Finance, Management
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