What are the responsibilities and job description for the Customer Service Representative - Work From Home position at Contact Center Hiring?

Job Details

Job Location

KY REMOTE - KENTUCKY, KY

Remote Type

Fully Remote

Salary Range

12.00 - $14.00 Hourly

Description

Customer Service Representative - Call Center Agent

We are in the "People Business". What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally.

Sound like you? We want to speak with you!

What are the benefits?

Health, Dental, Vision
401k Savings
Employee Advancement, Career Path Development
Promote from within
Weekly drawing (gift cards, electronics etc)
Paid Time Off for ALL employees, starts earning from day 1!
Casual environment
DailyPay Partner - get paid daily!

What Will I Be Doing?

Answering phones, emails, and live chat from customers

Professionally responding to customer inquiries

Identifying, escalating priority issues, and reporting to high-level management.

Following up on complicated customer interactions where required.

Recording details of customer interactions (proficiently and accurately)

Develop rapport with customers, with an upbeat and positive attitude

Offer solutions- not excuses

What qualities do I have?

Excellent customer service attitude.

Ability to engage and tailor interactions with each customer, making their experience exceptional

Friendly, confident, and a self-starter

Strong verbal and written communicator

Positive and quick troubleshooter

What qualifications do I need?

1 year of customer service-related experience (preferred)

1 year of call center (preferred)

Basic knowledge of computers e.g navigation, 30 words per minute, copy / paste, open tabs (required)

Excellent grammar, punctuation, and spelling (required)

Live in one of the following states : Florida, Georgia, Kentucky, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Texas, and Utah.

We are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone calls, emails, and live chat interactions.

KYCX

Salary : $12 - $14

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