What are the responsibilities and job description for the Senior Relativity Administrator position at Contact Government Services, LLC?
Senior Relativity Administrator
Are you the right candidate for this opportunity Make sure to read the full description below.
Employment Type : Full-Time, Experienced
Department : Technology Support
CGS is seeking a Senior Relativity Administrator to join our team supporting the legal organization within a large Federal agency in the DC area.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and Attributes for Success :
- As a Senior Relativity Administrator, you will work among a high-performing and collaborative team in supporting a government instance of Relativity.
- This position requires a strong eDiscovery background, a solid understanding of eDiscovery methodologies, excellent client service skills, and experience in working with cross-functional technical and legal teams.
- Successful candidates must be solution and action-oriented, with the ability to communicate clearly and effectively to executive, business, technical, and client audiences.
- The ideal candidate needs to establish an effective client service approach to deliver on the goals and objectives of all assigned projects with limited supervision.
- Support a government instance of Relativity, providing excellent customer service and solutions to both internal and external stakeholders.
- Prepare, process, and deliver collections, review cases, and productions using Relativity, File Intelligence, and other eDiscovery tools.
- Assist in the scheduling of customer deliverables through the internal workflow system.
- Provide swift and accurate responses to day-to-day customer requests and support tickets in coordination with other duties.
- Leverage Relativity expertise to provide support and training related to case functionality, document review and tagging, database administration tasks, advanced troubleshooting, and consultation on workflow solutions.
- Consistently deliver well-articulated, balanced, and informed communications.
- Ensure quality and consistency of deliverables through set processes, procedures, and best practices established by the program and customer.
- Participate in the development of new processes and technology enhancements to promote efficiency.
- Establish, refine, and document processes and methodologies to enable successful delivery and quality control to meet program goals.
- Serve as a key stakeholder in the development of technical project documentation.
- Establish collaborative engaging relationships with co-workers and team members.
- Develop strong partnerships with clients and support team leaders to contribute to the delivery of stellar customer service.
- Assist management and customers in other client service tasks as needed.
Qualifications :
Ideally, you will also have :
Our Commitment :
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS, we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package :
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board : Job Board
For more information about CGS please visit CGS Website or contact :
Email : info@cgsfederal.com
Salary : $117,449.28 - $169,648.96 a year
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Salary : $117,449 - $169,649
