What are the responsibilities and job description for the Customer Service Representative position at Contact Lens?
Benefits:
Description:
The Customer Support Specialist will be responsible for:
Professionally handle incoming requests and calls from customers while ensuring that issues are resolved accurately and promptly.
Making outbound calls to follow up with customers on issues or inquires.
Complete special projects as directed by management.
Reply to customers using technologies such as Email and Live Chat.
Represent Contact Lens King in a professional, positive and enthusiastic manner in all matters.
Requirements:
High School diploma or equivalent or equivalent experience
Proven Customer support experience
Excellent verbal and written communication skills
Basic working knowledge of how to Excel spreadsheets and Word documents
Comfortable using web browsers such as Firefox and Chrome
The ideal candidate will have customer service experience in a high-volume call center/customer service experience
Ability to work in a team environment and take initiative
Well organized and detail oriented
Able to work Monday through Friday
Able to speak French is a plus
As an organization, we recognize the need for work/life balance. Therefore, we’ve put together a comprehensive benefits package to meet the needs of you and your family!
6 paid Holidays
5 paid sick days
Paid vacation
Employee Incentives
Medical Insurance through Excellus BC/BS
Dental Insurance through The Business Council of NYS
AFLAC Employee paid Insurance (Cancer, Life, Accident, Dental & Disability Insurance)
401k with 1% Company Match
Annual merit-based raises
Room for Advancement
Contact Lens King provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
401(k) with 1% employer match
Dental insurance
Vision Insurance
Flexible schedule
Health insurance
Paid time off
Shift: 8:30 AM-5:00PM
Weekly day range: Monday to Friday
Work setting: In-person
Work Location: In person
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Description:
The Customer Support Specialist will be responsible for:
Professionally handle incoming requests and calls from customers while ensuring that issues are resolved accurately and promptly.
Making outbound calls to follow up with customers on issues or inquires.
Complete special projects as directed by management.
Reply to customers using technologies such as Email and Live Chat.
Represent Contact Lens King in a professional, positive and enthusiastic manner in all matters.
Requirements:
High School diploma or equivalent or equivalent experience
Proven Customer support experience
Excellent verbal and written communication skills
Basic working knowledge of how to Excel spreadsheets and Word documents
Comfortable using web browsers such as Firefox and Chrome
The ideal candidate will have customer service experience in a high-volume call center/customer service experience
Ability to work in a team environment and take initiative
Well organized and detail oriented
Able to work Monday through Friday
Able to speak French is a plus
As an organization, we recognize the need for work/life balance. Therefore, we’ve put together a comprehensive benefits package to meet the needs of you and your family!
6 paid Holidays
5 paid sick days
Paid vacation
Employee Incentives
Medical Insurance through Excellus BC/BS
Dental Insurance through The Business Council of NYS
AFLAC Employee paid Insurance (Cancer, Life, Accident, Dental & Disability Insurance)
401k with 1% Company Match
Annual merit-based raises
Room for Advancement
Contact Lens King provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
401(k) with 1% employer match
Dental insurance
Vision Insurance
Flexible schedule
Health insurance
Paid time off
Shift: 8:30 AM-5:00PM
Weekly day range: Monday to Friday
Work setting: In-person
Work Location: In person
Salary : $17