What are the responsibilities and job description for the Email/Chat Customer Service (Onsite) position at Contact Us?
We are growing and expanding! ContactUs Communications has a need for Customer Support Representative at our Grindstone, PA location. This is an onsite position.
Onsite (Email & Chat) Customer Support Representative
Start Date : 2 / 3 / 2025
Training Hours : 9a-5 : 30p
Location : Onsite - 111 Roberts Rd Suite 400, Grindstone, PA 15442
Production Hours : M - F 7a-8p; Sat & Sun 7 : 00 a - 4 : 00 p
Schedule : Assigned on a 1st come 1st serve Based on Business Need
About The Customer Support Representative :
The Customer Support Representative will be responsible for ensuring the customer's needs are met via email and chat. NO CALLS! The rep will provide exceptional service to existing customers who are Veterans and First Responders.
Responsibilities :
- Input information from interactions into customer management system.
- Handle and communicate via chat sessions from customers.
- Look up information to provide answers and recommendations.
- Explain promotions in a clear and professional manner.
- Obtain and examine all relevant information to assist customers.
- Quickly assess customer needs and proactively provide solutions.
- Refer unresolved customer grievances to designated departments.
Qualifications :
Benefits :
Other Duties :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement :
ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
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