Customer Service Representative - Pharr Texas

Join our CP360 Family, today!

Who We Are:

Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500 passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

Check out our YouTube video: Who We Are

Job Summary Purpose:

We are looking for a Customer Service Representative to manage our incoming calls and customer service inquiries and identify and assess customer needs and create winning solutions for both customer and company.

Job Duties and Responsibilities:

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Manage large amounts of incoming phone calls.
• Resolve managed portfolio of customer issues/concerns relative to sales and service reliability.
• Provide a high level of service, accurate information, and appropriate solutions for new and existing customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Escalate issues, concerns, and trends to the leadership team when necessary.
• Support campaigns, initiatives, and ad-hoc projects as determined by the leadership team.
• Maintain a high level of product knowledge, operational process, and services provided by Affinity Markets.
• Take the extra mile to engage customers.

Minimum Knowledge Skills and Abilities

• Minimum 1 years of proven customer support experience or experience as a Client Service Representative.
• Able and willing to attend a 4 week paid training with 100% attendance.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Minimum High school diploma or more.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Follow us on:
LinkedIn: ContactPoint 360
Facebook: ContactPoint 360
Instagram: ContactPoint 360
Twitter: ContactPoint 360

Job Type: Full-time

Salary: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person

Application Question(s):

• Please apply directly on our website. www.contactpoint360.com for consideration.

Work Location: In person

Salary : $15